Summary: Under the direction and supervision of the Superintendent of Community Recreation, Safety and Outreach Services, the Facility and Guest Operations Manager is responsible for overseeing the overall operations of the Recreation Center Guest Service Desk and collaborating and assisting other critical facility services i.e. fitness, racquet sports, pool, beach on revenue growth, membership, rentals, etc. The Facility and Guest Operations Manager will support the district in offering the highest level of customer services and ensuring they have the tools they need to be successful. Also, this position is responsible for providing significant support and guidance to enhance revenue growth within a strategy. This position is critical to the overall success of the Park District by setting the tone for our guests’ experiences and approach to operating facilities. The Facility and Guest Operations Manager will have a fantastic opportunity to evaluate all existing facility practices for improvement and approaches to facility management while emphasizing customer service, revenue growth and marketing in a new way.
The ideal candidate must have the ability to meet and/or establish strategic initiatives to execute the agency’s vision, mission and Strategic Plan, provide visionary leadership, establish guidelines for guest services, handle personnel matters efficiently and effectively, maintain attention to detail in registration needs, and have a good understanding of facility management to assist the organization in revenue growth.
Qualifications: Graduate of a college or university accredited by the U.S. Department of Education with a Bachelor's Degree in Business Administration, Recreation/Leisure Studies or a closely related field. Five (5) years or more full-time experience in community recreation, non-for-profit agency, government agency, and/or facility management with extensive experience in revenue growth, customer service, memberships, supervision, rentals, vending, fitness, racquet sports and/or training.
Hours: Full-time, salaried position that requires nights and weekends. 40 hours/week. Typical schedule is Monday-Friday 10 a.m. - 6 p.m. and Saturdays 9 a.m. to 3 p.m. once and/or twice per month with an opportunity to flex the work schedule during specific weeks. However occasional nights, weekends and holidays will be required due to operational needs.
Contact To apply, please go to our website: http://www.lakebluffparks.org/employment.html