Fitness Membership Coordinator – Regular Part Time Position
Salary & Benefits include: $18.00-$20.00/hour based on experience Participation in IMRF Pension Plan Benefits Package: Paid Time Off including vacation, personal, and sick days as well as 13 paid holidays/year Complimentary Fitness Center & Coral Cove Pool Membership for you and your immediate family. 50% discount for CSPD programs (Some restrictions may apply).
Hours: 25-28 hours per week; daytime, evening & weekend hours for special events, member events, member meetings, etc.
Job Requirements: The Fitness Membership Coordinator will be responsible for duties related to member services, new program development, member retention programs, new member sales, program quality, new member orientations and guest tours, corporate memberships plus administrative duties and reporting. The Fitness Membership Coordinator will also assist in evaluating and monitoring fitness staff and operations for overall service abilities.
Qualifications: • Associates Degree or equivalent experience • Minimum of 3 years experience and background in fitness membership sales or related • Strong interpersonal/customer service skills • Self-motivated and goal-oriented with ability to work with minimal direction • Must be able to multi-task • Proficiency with Microsoft Office. Knowledge of Active Net registration system a plus.
Submit Applications/Resumes to: To apply, complete an online application and upload your resume through the “Work Here” section our website at www.csparks.org
SUMMARY: The Recreation Supervisor is responsible for all non-athletic/fitness and non-nature programming. The Recreation Supervisor is a full-time employee working a minimum of 40 hours per week. Work pace is moderate to active depending on the task required. The position of Recreation Supervisor requires the ability to work at an active pace (lift 30 lbs. or more).
QUALIFICATIONS: The Recreation Supervisor should have a Bachelor’s degree in Parks and Recreation or a related field and at least 1 year of full-time experience in a parks and recreation related position. The Recreation Supervisor must have experience working with Microsoft computer programs. Experience with Vermont Systems, Inc. (VSI) RecTrac preferred.
IMMEDIATE SUPERVISOR: The Recreation Supervisor is under the supervision of the Superintendent of Recreation.
1. Directly supervise and manage the Early Learning Program, Remote Learning Program, Summer Camps, Cultural Arts, Active Adult Programs and Trips, Special Events and general interest programs and events. 2. Evaluate the need for new programs and events, as well as retire outdated programs and events. 3. Manage rentals, including staffing, for the Heritage Center and parks. 4. Actively participate in creating and maintaining the Recreation Department budget. 5. Monitor revenue and expenses for programs and events. 6. Recruit, hire, train, evaluate and manage staff. 7. Work to develop a network of volunteers to assist with Park District special events. 8. Purchase all supplies necessary for program and special event operations. 9. Attend and participate in Active Adult’s Club meetings. 10. Attend regular staff meetings. 11. Attend Park District Board Meetings as required. 12. Knowledge of Park District policies and procedures.
DESIRED KNOWLEDGE, SKILLS AND TRAITS: 1. Excellent customer service skills (internal and external customers). 2. Ability to successfully use the secondary electronic devices: copy machine, postage machine, laminator and label maker. 3. Work well with all departments and personalities.
MARGINAL FUNCTIONS: 1. Have a basic knowledge of all programs, special events, and memberships or know how and where to obtain the information. 2. Assist all employees of the Park District as needed.
PSYCHOLOGICAL CONSIDERATIONS: The Recreation Supervisor may feel added pressure from the volume of calls, walk-in requests, emails about programs, and special events. The Recreation Supervisor must remain calm and continually share Park District information with patrons. The Recreation Supervisor must be a good problem solver and continually develop creative responses to problems.
PHYSIOLOGICAL CONSIDERATIONS: The Recreation Supervisor must be able to bend, stoop, lift items weighing up to 30 pounds, turn, sit, and stand for short or extended periods of time.
ENVIRONMENTAL CONSIDERATIONS: The Recreation Supervisor may be exposed to elements when assisting with outdoor functions. Most activities are performed indoors; these conditions may include lighting and extreme temperatures.
COGNITIVE CONSIDERATIONS: The Recreation Supervisor must exhibit good problem solving ability and good judgment in keeping with the mission of the Park District.
The Recreation Supervisor must be in compliance with the loss prevention and safety policies of the Park District.
Membership Services Supervisor
Reports To: Assistant Superintendent of Recreation-Norris Recreation Center
Supervisory Duties: Part-Time Employees
Employment Category: Full Time Exempt
Grade: 6 Department: Recreation
Last Revision Date: January 1, 2020
Job Summary – About the Role By working closely with your supervisor in this hands-on role you will have the opportunity to shape the physical appearance and programming of Norris Recreation Center into a high quality amenity for the benefit of residents, visitors and the St. Charles community.
Knowledge, Skills & Experience This position is well suited for someone with a friendly and positive personality who is productive and shows initiative, is an effective written and oral communicator, is reliable and safety-minded.
Understanding of organizational methods, customer and public relations skills. Basic knowledge of financial management techniques and computer functions. Understand the Park District finances and the ability to apply and interpret the knowledge in practical situations related to membership functions.
A four-year degree in Recreation Administration, Leisure Studies, Business/Marketing or related field is required. One to three years of experience and some supervisory and/or facility management experience in account management, customer service and sales in the Parks and Recreation profession or a related field. CPRP and Certified Fitness Professional or ability to become a CPRP is preferred. A valid Illinois State Driver’s License is required. Maintain current CPR/AED/First Aid Certification or obtain certification within six months of hire.
Essential Functions of the Position Park District Competencies o Follow all departmental safety rules that pertain to the duties performed and support all aspects of Park District’s safety and risk management program. o Work cooperatively and collaboratively with residents, colleagues, the public, PDRMA and other agencies or organizations as delegated. o Recommends improvements and efficiencies to better accomplish individual and district goals in the best interests of the St. Charles Park District community. o Comply with park district policies and administrative procedures. o Effectively communicate both orally and in writing.
o Oversee and monitor daily operation of membership services transactions, paperwork, and household accounts.
o Oversee and monitor daily operations of Child Care Center and related programming.
o Oversee the Personal Training and Massage Therapy Departments.
o Develop, maintain, and enforce new and established policies and procedures for assigned departments.
o Responsible for Guest Service Associates and Child Care Attendant Scheduling.
o Provide instruction in First Aid, CPR, and AED to colleagues.
o Aid in maintaining facility and equipment cleanliness and productivity, contacting appropriate personnel.
o Assist in logistics and promotion of group fitness classes, personal training, and massage therapy services.
o Update and maintain facility website, Facebook page, and REACH TV.
o Accurately enter and adjust data in all computer software programs.
o Handle and manage money in an efficient and responsible manner.
o Accurately proof brochure information and other printed materials. o Prepare and disseminate membership information and written correspondence. o Respond to all member, guest, and employee concerns in prompt, professional and courteous manner; keeping Assistant Superintendent of Recreation informed. o Assess needs of membership operations and recommend modification to existing computer functions. o Assist with development of goals and objectives for membership functions, fiscal management procedures, and facility programming. o Assist with emergency procedures and building evacuation. o Purchase supplies and equipment as needed per Park District policy o Initiate and accept assignments
Administrative o Prepare and submit records and reports including department payroll, cash receipts, refunds, and others as requested. o Monitor and coordinate fiscal control procedures for facilities, memberships, and recreation programs. o Train and supervise employees with respect to membership services and fiscal control functions. o Exercise supervisory authority in the absence of Assistant Superintendent of Recreation.
Supervisory o In consultation with your immediate supervisor, exercise supervisory authority and judgement on an on-going basis related to subordinate employees reporting directly to you, in matters including development of job descriptions, hiring, lay-offs, compensating within approved budgeted parameters, and, disciplinary action, up to and including termination, in compliance with Park District policies and procedures. o Exercise independent supervisory authority and judgement on an on-going basis related to subordinate employees reporting directly to you, in matters including, but not limited to employee trainings, scheduling, assigning, directing and overseeing completion of work assignments and employee performance evaluation.
Marginal Functions of the Position or Role o Assist with conducting special events. o Assist with special projects. o Assist at the Guest Services desk. o Perform all other duties as assigned.
Physical and Environmental Requirements
Position or Activity
Frequently: 46-100% of the time Occasionally: 16-45% of the time Rarely: 0-15% of the time
Strength Routinely push, pull and/or lift to waist up to 45 lbs.
EEO Statement and Accommodations
The St Charles Park District is an equal opportunity employer under all state and federal laws and regulations. The job responsibilities are subject to accommodations pursuant to the Americans with Disabilities Act of 1990. If you require assistance or accommodation with the application process, please contact the Business Department at 630-584-1055.