The Northbrook Park District is looking for a full-time customer service professional to work at Northbrook Sports Center. This individual will be responsible for providing customer service to the public by processing registration transactions and handling questions and concerns as well as providing administrative and program support to staff.

Full-time Monday-Thursday from 11:30am-8pm, Sundays from 8:30am-5pm. Hours may fluctuate depending on operation hours. This is a benefit eligible position offering a full benefits package, including healthcare insurance and generous time off package as well as enrollment in the Illinois Municipal Retirement Fund (IMRF).

Duties and Responsibilities

• Perform registration operations using registration software to process customer transactions; transactions are accepted online, via email, in-person or by mail.

• Respond to telephone, in-person and email inquiries from customers regarding registration and programs and facilities in a prompt and accurate manner; resolve concerns and seek solutions professionally.

• Perform general administrative support functions and manage administrative projects at respective location, which may include compiling program material, booking rentals and programs, assisting with data entry and mailings, proofreading program guide and other written material, maintaining databases and electronic files, generating reports.

• Provide program support to staff by anticipating the needs of staff and instructors and provide them with the necessary support to run a program; may include printing program rosters.

• Monitor building signage and information displays to ensure information is current.

The ideal candidate will have:

• High school diploma or equivalent. Customer service experience is strongly preferred

• Strong verbal and written communication skills

• Proven problem solving and customer service skills

• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and other software programs

• CPR/AED Certification or ability to obtain within six (6) months of hire

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to stand and talk or hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and each with hands and arms.

• Required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and smell.

• Hand-eye coordination is necessary to operate computers and various pieces of office equipment.

• Specific vision abilities required by this job include close vision and the ability to adjust focus.

• May occasionally lift and/or move up to 25 pounds. Uses material handling equipment or staff assistance when lifting and or moving objects.

• Work is performed mainly in an office setting and involves sitting for long periods of time. May occasionally work in the ice arena with exposure to cool temperatures.

Apply at nbparks.org/jobs

The Mission and Impact Associate provides general support for IMSA’s Mission and Impact efforts and direct support for student outreach and enrichment programs.

The internationally recognized Illinois Mathematics and Science Academy® (IMSA) develops creative, ethical leaders in science, technology, engineering, and mathematics. As a teaching and learning laboratory created by the State of Illinois, IMSA enrolls academically talented Illinois students (grades 10-12) in its advanced, residential college preparatory program. It also serves thousands of educators and students in Illinois and beyond through innovative instructional programs that foster imagination and inquiry (www.imsa.edu).

The Illinois Mathematics and Science Academy (IMSA) is committed to an equitable, diverse and inclusive teaching and learning environment. Through a model of Equity and Excellence, IMSA has committed to advancing equity in STEM education and representation and creating a diverse, inclusive community of global citizens who can realize their full potential, and execute our mission to advance the human condition.

This Equity and Excellence work is the intentional integration of Cultural Competence, Diversity, Equity, Equity-Minded Frame, Excellence and Inclusion into every facet of the Academy, with the understanding that it is an active and ongoing process involving structures, processes and people and not an isolated initiative.

This position will support IMSA's Diversity work by ensuring the delivery of quality, equitable, and inclusive constituent-centered support while promoting and maintaining an inclusive work environment and culture that embraces the diversity of people and perspectives collaborating at IMSA to ignite and nurture creative, ethical, scientific minds that advance the human condition.

RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Assist in the coordination of all logistical support for in-person and virtual events for all Mission and Impact programs

Oversee and maintain resource acquisition and allocation

Act as point person for all Mission and Impact program customer service needs and resolution

Support program registration, schedules, rosters, and digital mailing campaigns

Oversee and maintain warehouse storage, organization, and inventory

Design and produce complex documents, reports, and presentations

Manage/assist with department projects

Supervise and engage with program participants during less structured times

Research and procure materials and create purchase orders

Arrange team travel and process expense reimbursements

Other duties as assigned

QUALIFICATIONS

The required skills and experience for this position include, but are not necessarily limited to:

A Bachelor’s Degree and a minimum of three years relevant experience or an equivalent combination of education and experience

Ability to prioritize multiple tasks and exercise independent judgment in repeated and routine responsibilities and accomplish assignments in a timely manner

Desire to contribute to the work of dynamic teams and pitch-in to take on discrete tasks when required;

Strong interpersonal and active listening skills with a collaborative working style;

Well-developed organizational skills, with an eye toward details, and proven ability to manage tasks and relationships

Ability to work both in a team setting and independently, organize and coordinate multiple tasks, set priorities, follow organizational procedures, and perform quickly and accurately under deadlines

Demonstrated commitment to principles of equity and inclusion, including contributing to an inclusive working and learning environment; and

Strong skill set with computers and ability to learn new systems

Possession of valid Illinois driver’s license

PREFERRED QUALIFICATIONS

Bilingual, Spanish Experience in a school environment or with STEM programs Experience in a State agency or non-profit organization

COMPENSATION:

This position is a full-time, exempt, 12-month, employment-at-will position. Beginning salary no less than $53,467. As part of the State University Retirement System, the Illinois Mathematics and Science Academy offers an excellent comprehensive benefits package including health and retirement benefits. The State Universities Retirement System (SURS) is reciprocal with other Illinois public retirement systems such as the Teachers’ Retirement System of Illinois (TRS) and the Illinois Municipal Retirement Fund (IMRF).

The Illinois Mathematics and Science Academy provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, ancestry, citizenship status, pregnancy, disability, genetic information, marital status, political affiliation, amnesty, arrest record, military status, unfavorable discharge from the military or status as a covered veteran in accordance with applicable federal, state and local laws.