The Registration Clerk is responsible for front line customer service. The Registration Clerk is a part time employee working no more than 35 hours per week. Standard weekly hours are Monday – Friday, 8:30 a.m. – 3:30 p.m., with a rare night or weekend event. Work pace is moderate depending on the task required. The position of Registration Clerk requires the ability to work in a sedentary work level (30 lbs. or less).
The Registration Clerk should have at least three years in a customer service related position. The Registration Clerk must have experience working Microsoft computer programs. Experience with Vermont Systems, Inc. (VSI) RecTrac 3.1 preferred. The Registration Clerk must have a high school diploma (or equivalent) and two years of college credits.
The Registration Clerk is under the supervision of the Superintendent of Recreation.
1. Greet all patrons, members and participants in a professional and courteous manner as they enter the Heritage Center. 2. Answer the telephone in a professional and courteous manner and direct the call to the appropriate person. 3. Answer all of the patron’s questions via in person, on the telephone or email; or direct the patron to the appropriate person for the question to be answered. All of this is to be done in a professional and courteous manner. 4. Process all program registrations, refunds, and program cancellations at the Heritage Center. 5. Assist staff in processing billing payments in VSI for Preschool and Summer Camps. 6. Assist patrons in completing all paperwork including contracts and permits for rentals or other programs. Be the lead person inputting the information into VSI. 7. Order all supplies necessary for daily operations at all Park District facilities. 8. Create newsletters for the local residential communities and school districts to help promote Park District services. 9. Assist other team members with participating in and preparing for Special Events. Copying and distribution of information or materials, and scheduling facilities. 10. Knowledge of Park District policies and procedures. 11. Perform other duties as assigned.
DESIRED KNOWLEDGE, SKILLS AND TRAITS: 1. Excellent customer service skills, (internal and external customers) 2. Knowledge and experience with computers and Microsoft Office. 3. Knowledge and experience with VSI: RecTrac 3.1 preferred. 4. Ability to successfully use the secondary electronic devices: copy machine, postage machine, laminator and label maker. 5. Work well with all departments and personalities.
MARGINAL FUNCTIONS: 1. Have a basic knowledge of all facilities, parks, programs, special events, and memberships; or know how and where to obtain the information. 2. Assist all employees of the Park District as needed.
The Registration Clerk may feel added pressure from the volume of calls, walk in requests, emails about programs, special events and general Park District information. The Registration Clerk must remain calm and continually share Park District information with patrons.
The Registration Clerk must be able to bend, stoop, lift items weighing up to 30 pounds, turn, sit, and stand for short or extended periods of time.
The Registration Clerk may be exposed to elements when assisting with outdoor functions. Most activities are performed indoors; the outdoor conditions may include lighting and extreme temperatures.
The Registration Clerk must exhibit good problem solving ability and good judgment in keeping with the mission of the Park District. The Registration Clerk must be in compliance with the loss prevention and safety policies of the Park District.
TO APPLY: Please send a resume and cover letter to Shannon Elsey, Superintendent of Recreation: email@example.com.
Under the supervision of the Recreation Supervisor, the Recreation Assistant performs a wide range of administrative duties in relation to Kid’s Zone (Before & After School Program), Friendship Station Preschool, and seasonal camps.
The Recreation Assistant reports to the Recreation Supervisor, Superintendent of Recreation and the Executive Director.
The Recreation Assistant must have a minimum of a high school diploma, experience in public relations, customer service and office work or a combination of education, experience and training which provides the following required knowledge and skills; modern office support skills and procedures; standard methods of filing; clear writing, grammar, punctuation, spelling, vocabulary; establish and maintain positive and cooperative working relationships with a focus on quality services to internal and external customers; use initiative and sound, independent judgment within established guidelines; prioritize and coordinate work activities; compose routine correspondence, board material and other documents; make accurate arithmetic calculations; maintain confidentiality of work.
Hours: Shifts range between the hours of 6am and 6:30pm.
Answer phones and greet Geneva Park District patrons in a pleasant and cheerful manner.
Process program registration forms and all other follow up requirements of registration including class input procedures.
Liaison to school district in providing weekly student enrollments.
Process all change and withdrawal forms accurately and update all necessary documentation.
Maintain accurate master schedules, including sign-in/attendance sheets for all sites.
Process and update all waitlists.
Maintain accurate and organized files.
Accurately respond to all customer concerns/questions in a timely manner displaying superior customer service skills.
Assist with necessary typing as assigned by supervisor.
Assist with weekly/monthly newsletters.
Additional clerical work related to organizing files and scanning forms.
Keep front desk, workroom, and hallway/bulletin board areas organized and updated with current information.
Maintain current CPR and First Aid Certifications.
Other duties as assigned.
Inform the Recreation Supervisor and other staff members of all pertinent matters.
Develop and maintain cooperative working relationships among staff members, program participants, and public-at-large.
Establish a pleasant attitude on the telephone and in person.
Complete other duties as assigned by the Recreation Supervisor, Superintendent of Recreation or Executive Director.
Assist all employees of the Park District as needed.
Ability to operate Park District vehicles.
Handling Park District materials up to 50 pounds. Assistance will be provided when necessary.
Resolve differences and problems that arise with patrons and work together with other employees.
Must exhibit good problem-solving ability and good judgment in keeping with the mission of the Park District.
May be exposed to elements when driving to meetings or when assisting workers with outdoor functions. Most activities are performed indoors; these conditions include lighting and temperature.
Cantigny Gift Shop Assistant (Two Openings, Part-time)
Department: Visitor Services Reports To: Membership and Retail Operations Manager Location: Wheaton, IL
Cantigny Park is offering an exciting opportunity to assist with the efficient, professional, and profitable operation of the Cantigny Gift Shops located in the Visitors Center and First Division Museum. The ideal candidate is enthusiastic, customer service-oriented, enjoys creating a welcoming experience for guests, and has experience in retail and sales. This is a part-time position (approx. 15-25 hours/week) that reports to the Membership and Retail Operations Manager.
• Greets guests enthusiastically and assists in the purchase of Cantigny Shops merchandise, event tickets, classes, memberships, and photo permits • Accounts for all money collected and turns monies into designated individual • Maintains merchandise appearance throughout the Cantigny Shops to maximize sales • Maintains displays and stock levels to the standards prescribed by the Membership & Retail Operations Manager • Makes concerted effort to minimize inventory loss through shrinkage at Cantigny Shop locations • Assists with monthly inventories and deliveries • Possesses thorough knowledge of merchandise in the Cantigny Shop • Answers the telephone in the Cantigny Shop promptly and in a professional manner • Maintains the highest standards of service and expertise that typify the Cantigny experience • Ensures guest satisfaction with purchases • Informs Membership & Retail Operations Manager of guests' trends and interests and any other concerns • Become knowledgeable in a wide range of information about the McCormick Foundation to answer questions of staff and visitors • Provide for your own personal safety in the workplace by attending and completing all required safety training, knowing and following existing safety rules including the applicable use of personal protection equipment, the proper operation of tools/machinery and the handling of hazardous materials, and reporting any unsafe conditions to their respective supervisor
• Minimum two years of experience in sales position including cash handling and register experience • Strong interpersonal skills and customer service orientation, including willingness to interact with groups of visitors for long periods of time • Able to work weekends and select holidays • Detail-oriented, inquisitive, and thoughtful • Team player, with the ability to work independently when needed • Demonstrated passion for the Foundation’s values with commitment to deliver results measured against the Foundation’s mission • All offers are contingent upon successful completion of a criminal background check and drug screening
To apply: submit a resume and cover letter online here: https://donate.mccormickfoundation.org/_about-us/about-us---careers-newton-test?gnk=job&gni=8a7887a9688e28650168ce4ceaf03667&gns=Illinois%20Parks%20%26%20Recreation%20Association%20%28IPRA%29