To be considered for this position, interested individuals must complete the online application accessible at www.napervilleparks.org/employment Materials submitted through mail, email, or fax will not be considered.
Under general supervision of the Executive Director, the Director of IT provides complex system-level support of multi-platform operating systems and communication networks. The Director of IT takes the lead in evaluating and reporting on the stability and security of system databases, internal applications, and hosted websites. The Director of IT installs, configures, maintains, supports, and analyzes these systems in order to maintain maximum performance and availability.
Essential Duties and Responsibilities:
Work collaboratively with information technology consulting firms. Managing the relations and completion of outsourced projects with internal and external components. Configure, test, maintain, and evaluate existing or proposed infrastructure. Investigate, analyze, and resolve hardware, software, and connectivity problems. Create and maintain comprehensive documentation for all network infrastructures and prepare detailed flow charts and diagrams outlining systems capabilities and processes. Manage Cisco CallManager phone system operations (voicemail, troubleshooting, configuration, maintenance, and reports) Create all project related documentation (i.e. project plans, charters, requirement docs, end-user instructions and test plans). Install new, and rebuild existing servers. Configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and operational requirements. Create and maintain departmental operational documentation, and maintain installation and configuration procedures. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform ongoing performance tuning, network and system maintenance, hardware upgrades, and resource optimization as required. Apply OS patches and software upgrades on a regular basis, and upgrade administrative tools and utilities. Configure and add new services as necessary. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, monthly archive disks are created and taken offsite, and daily vaulting of critical data. Record and maintain hardware and software inventories, site and/or server licensing, as well as network user access and security. Participate in 24x7 on-call rotation for non-business hour’s support of critical network infrastructure. Provide advanced technical support for staff on computers, office equipment and telecommunications. Perform firmware, application, and operating system patches/upgrades in both test and live environments. Maintain network LAN/WAN infrastructure including switches, routers, bridges, firewalls, load balancers, access points, and network appliances. Monitor and maintain camera-based security systems, and card access system. Responsible for system disaster recovery plan as well as daily differential and weekly full data backups. Responsible for annual internal/external network penetration testing and the ongoing remediation of newly-discovered threats. Provide consistent and measured analysis of test results and appropriate assessment of level of threats and risks to systems and applications. Report on the same in a structured, professional manner. Establish and maintain a positive working relationship with residents, customers, vendors, community partners and co-workers. Follow and model compliance with all District, State, Federal and departmental safety and risk management, personnel, administrative policies and procedures, ordinances and regulations. Maintain a proactive approach to safety and risk management. Participate in the creation, implementation and evaluation of sound risk management policies and procedures. Report all accidents and incidents in a timely manner. Conduct timely accident investigations, complete accurate and timely accident and incident reports. Work collaboratively with the HR Department on claims. Is prepared for and cooperative during the loss control review process and PDRMA field visits. Develop annual department/division budget and yearend projections as outlined in the annual budget calendar. Communicate budgetary requests as needed and educates direct report on the approved annual budget. Continuously monitor budget performance throughout the year, adjusting for unexpected expenses or fluctuations in revenue as appropriate. Approve expenditures. Purchase services, equipment and supplies within established guidelines. Comply with District financial policies. Approve job postings. Interview candidates. Orient and provide training for new hires and rehires. Ensure the accurate and timely completion of all new hire and re-hire paperwork. Complete performance appraisals twice per year for full time and once per year for part time positions. Coach and develop staff on an on-going basis. Communicate job expectations. Provide training opportunities. Administer appropriate praise and discipline. Schedule staff to ensure an adequate level of departmental coverage. Support mobile app development and deployment.
Other Duties and Responsibilities:
Actively participate on the District’s leadership team. Maintain personal currency of knowledge with respect to relevant state-of-the-art technology, equipment, and systems. Assist with developing and recommending policies and procedures regarding usage and access of computers, office equipment and telecommunications. Attend conferences, seminars and workshops to keep abreast of new ideas, developments, and techniques. Assist with the ongoing development of the District’s Information Technology Improvement Plan. Assist with help desk inquiries as needed.
Knowledge, Skills, and Abilities:
Effective communication skills, both orally and in writing. Excellent interpersonal skills. Exceptional project management skills (including documentation). Working knowledge of multi-platform operating systems, such asWindows, MS Office Suite, Visio, Project, Windows Server, Exchange Server, SQL Server, Unitrends Backup and Recovery, EMC SourceOne, VMware VSphere, Knowbe4, Cisco Call Manager, Unity, UCCX, Checkpoint, SolarWinds Suite, Blackberry Enterprise Server, Novus Edge, Report Exec, Open Options, Tyler Technologies, Avigilon, ActiveNet Registration Software In-depth knowledge of hardware components such as motherboards, RAM, processors, video cards, and controllers. Ability to work in accordance with a high ethical standard. Ability to work in a team atmosphere which promotes positive working relationships with internal and external customers. Working knowledge of industry standard security practices such as domain testing methodologies, cryptographic implementations, secure software design, software validation and testing. Working knowledge with designing, implementing, managing, and troubleshooting IPSEC and GRE VPN tunnels. Ability to demonstrate advanced knowledge and expertise with all aspects of routing and switching to include advanced IP routing, NAT, security, inter-VLAN routing, 802.1Q, root/nonroot bridges, spanning-tree, and access-lists. Enterprise WIFI Solutions log management.
Education and Experience:
Bachelor’s degree in Computer Science, Management Information Systems, or related field. Two or more years related experience installing and maintaining NT networks and PC software applications, particularly WindowsXP/Vista/7/8. Virtual Desktop and Thin Client installation/configuration. Knowledge of server hardware and software. Two or more years experience in implementing and maintaining highly complex security plans and practices. Possession of, or the ability to obtain, Certified Information Systems Security Professional (CISSP) certification within one (1) year of date of hire. Valid driver’s license.
Subject to both inside and outside environmental conditions. Frequent manipulation of assigned office equipment. Continuous exposure to computer screens. Sustained posture in a seated position for prolonged periods of time. Ability to lift, move and carry medium weight (30 lbs.) objects; occasionally lift heavy weight (>50 lbs.) objects. Ability to move from site to site. Subject to modified/flexible work schedules including but not limited to being on call on weekends and outside of standard business hours. Must be able to occasionally work overnight hours during preventive maintenance of live environment or other off hour projects. Manual dexterity and strength to push or pull supply carts, equipment or machines. Ability to work in a confined area for two or more hours at a time. Ability to walk, stand, or sit for more than an hour or more at a time.
Job Title: Assistant Operations Supervisor
Department: Recreation Reports to: Recreation Operations Manager
Effective Date: 12/10/2021 Bargaining Unit: Non-union
Job Summary/Purpose: The Village of Bensenville seeks an individual to perform daily facility preventative maintenance and technical work in the Recreation Department. The Recreation Department consists of the Edge Ice Arena, The Water’s Edge Aquatic Center, Redmond Park and the Bensenville Theatre. The majority of day-to-day tasks will concentrate on general maintenance of Edge Ice Arenas but will include other village facilities within the Recreation Department. The Assistant Operations Supervisor will contribute to the overall appearance and quality of our facilities. The position works under the supervision of the Recreation Operations Manager and the Recreation Director.
Duties/Responsibilities: Daily facility maintenance, including but not limited to ice arenas maintenance Daily ice maintenance, including ice-resurfacer operation and maintenance Coordinates facilities’ operation activities with recreation personnel and/or contractors to assure facility readiness and smooth operation of events Manages the repairs, replacement and maintenance of equipment Performs general carpentry, heating, air conditioning, electrical, plumbing, masonry, and painting tasks Performs snow removal Maintains operational reports Schedules and conducts inspections of facilities Implements and updates facility rules, regulations, policies and procedures Recommends building and equipment improvements Coordinates and oversees special projects, such as construction, remodeling or expansion Performs related tasks as required Required Skills/Abilities: Knowledge administering multipurpose arena facilities, including concessions, and basic facility and equipment maintenance. Skill in operating tools and equipment, such as an ice resurfacer Ability to perform job responsibilities in an accurate and efficient manner Ability to perform basic mathematical computations including measuring, calculating and estimating Ability to problem-solve, coordinate event-planning, work independently, and be self-directed in completing job duties in stressful situations Ability to perform a variety of manual tasks that include lifting items that weigh up to 50 lbs Ability to establish and maintain effective working relationships with employees, supervisors, arena users, and the public; ability to communicate effectively orally and in writing
Education and Experience: Minimum of three (3) years of experience and comprehensive knowledge of facility maintenance practices and procedures – preferably ice arena operations and maintenance. Physical Requirements: Must be able to perform the following basic life operational functions; climbing, balancing, stooping kneeling, crouching, reaching, walking, pushing, pulling, lifting, fingering, grasping, feeling, hearing and repetitive motions. Must be able to perform the following tasks; exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently and up to 10 pounds of force constantly. Must possess the visual acuity to operate machines and equipment including close inspection of moving and small parts, using measurement devices, perform assembly and fabrication of parts, prepare maintenance records and operate a computer terminal.
Schedule & Availability: Five (5) days a week, 40 hours per week with evenings and weekends required. Willing to work a non-traditional schedule such as Thursday to Monday. Benefits & Compensation: The Village of Bensenville offers a generous benefits package including Medical, Dental & Vision Insurance, Life Insurance, and a Pension/Benefit Plan (IMRF). Compensation for the position is set at $43,000 - $48,000 - depending on qualifications
HOW TO APPLY:
Please email resume & application to: VoBJobs@bensenville.il.us Please enter Assistant Operations Supervisor in the subject of your email. Stop in person, or mail to: Village of Bensenville, ATTN: Human Resources 12 S. Center St., Bensenville, IL 60106
The Village of Bensenville provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.