Under the supervision of the Recreation Supervisor, the Recreation Assistant performs a wide range of administrative duties in relation to Kid’s Zone (Before & After School Program), Friendship Station Preschool, and seasonal camps.
The Recreation Assistant reports to the Recreation Supervisor, Assistant Superintendent of Recreation, Superintendent of Recreation and the Executive Director.
The Recreation Assistant must have a minimum of a high school diploma, experience in public relations, customer service and office work or a combination of education, experience and training which provides the following required knowledge and skills; modern office support skills and procedures; standard methods of filing; clear writing, grammar, punctuation, spelling, vocabulary; establish and maintain positive and cooperative working relationships with a focus on quality services to internal and external customers; use initiative and sound, independent judgment within established guidelines; prioritize and coordinate work activities; compose routine correspondence, board material and other documents; make accurate arithmetic calculations; maintain confidentiality of work.
Hours: Shifts range between the hours of 6am and 6:30pm.
PLEASE APPLY ONLINE AT:
TITLE: Guest Service Representative (FLSA non-exempt)
SUPERVISOR: Guest Service Manager
EDUCATION & EXPERIENCE:
•Prefer High School or further Education
•Previous office or customer service experience helpful but not necessary
•CPR/AED certification preferred.
•General computer skills.
•Ability to deal with guests diplomatically, handle conflict appropriately and answer questions regarding Park District operations.
The Guest Service Representative is responsible for greeting and assisting guests.
•Develop general knowledge of Park District programs to respond to specific questions and to direct guests to the appropriate staff.
•Open/close Guest Service office.
•Answer telephone and provide accurate information or direct calls appropriately, taking accurate messages when necessary.
•Familiarity with the facility floor plan and emergency/evacuation procedures.
•Familiarity with the day’s activities scheduled in the facility.
•Process program registrations and appropriate paperwork and waivers.
•Process/issue photo Identification cards to pass holders, members and employees.
•Operate office machines.
•Maintain a clean and organized work environment.
•Attend staff meetings/trainings.
•Performs the job safely and in compliance with Park District policies, procedures, work and safety rules.
•Maintain necessary files.
•Process incoming/outgoing mail.
•Work as scheduled.
•Supports and exhibits the established organizational values of respect, communication, integrity, innovation, recognition, continuous learning, fun, empowerment and people.
•Attend required training and safety programs.
•Perform other duties or special projects as assigned.
The work week shall be designated by the Guest Service Manager as necessary to provide proper service and support to internal and external guests. The number of hours will be an average of 15-20 per week.
RATE OF PAY:
Under the direction of the Fitness Manager, the Membership Services Coordinator assists in membership relations at the Recreation Center of Highland Park, including maintaining the membership base and the coordination of membership programs.
Responsibilities: Responsible for providing excellent customer service and developing customer relations while assisting prospective and current members with membership and service options. Greet customers in a friendly manner when entering and exiting the building, as well as during member interactions. Register membership with varying billing options ensuring accuracy of paperwork. Take registration for all Park District programs and have a general knowledge of PDHP offerings serving as Rec center front line staff. Assist members with all membership transactions. Responsible for auditing the recreation management system and contacting members to clear account debts. Assist with Recreation Center special events and programs. Regularly communicate with Rec Center managers and supervisors regarding membership projects, concerns, or information relative to the coordination/maintenance of facility operations. Serve as the Manager on Duty in the absence of managers and supervisors. Maintain the cleanliness of workspace as well as the cleanliness and safety of the building. Perform light office work such as, filing, copying, and answering phone calls.
Requirements: - 1 year of experience in the fitness industry or an equivalent combination of education and experience. Must have the ability to communicate effectively verbally and in writing and possess strong organizational skills. - Experience with registration software is preferred. - Previous experience in membership service and/or fitness programming a plus. - Must be available to work weekends
Classification: Part-Time Class 2 (20 - 29 hours/week), non-exempt
Benefits: IMRF pension and Employee Ambassador Program
The Park District of Highland Park is an Equal Opportunity Employer.
FULL-TIME EMPLOYMENT OPPORTUNITY
The Elmhurst Park District, established in 1920 and located 16 miles west of Chicago, provides parks, recreation facilities and programs to meet our mission of enriching lives while having fun. We have an exciting opportunity for a Registration Clerk to join our team and be part of an organization that values being community focused, providing customer service excellence, working with integrity, and having fun. We are looking for someone will help us achieve our vision of becoming a national leader in providing parks and recreation experiences to our community.
JOB SUMMARY Assist customers registering for programs and activities Process program registrations, pool pass registrations and create pool pass ID cards Book parties, field trips, and picnic permits Assist with class cancellations/expansions Maintain a good working knowledge of the Registration Software System and its components Open/Close building and office area Create and post signs on bulletin boards and doors Process cash, check and credit card refunds Run daily report, balance and batch out, and make daily bank deposits
QUALIFICATIONS High school graduate or equivalent with 2 years of customer service experience Proficiency in computer word-processing and spreadsheet applications and registration software Proven problem-solving, communication, organizational and customer service skills
HOURS AND PAY Workweek is Monday - Friday and hours are12-9 pm. The anticipated starting pay for this non-exempt position is $42,746.
BENEFITS WE OFFER In exchange for your time and talent, we offer a generous benefit package, including: • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Short- and Long-Term Disability (IMRF) • Pension / Defined Benefit Plan (IMRF) • 457 Plan / Defined Contribution Plan • Paid Time Off • Park District Facility Discounts and Usage Benefit