Under the supervision of the Recreation Supervisor, the Recreation Assistant performs a wide range of administrative duties in relation to Kid’s Zone (Before & After School Program), Friendship Station Preschool, and seasonal camps.
The Recreation Assistant reports to the Recreation Supervisor, Superintendent of Recreation and the Executive Director.
The Recreation Assistant must have a minimum of a high school diploma, experience in public relations, customer service and office work or a combination of education, experience and training which provides the following required knowledge and skills; modern office support skills and procedures; standard methods of filing; clear writing, grammar, punctuation, spelling, vocabulary; establish and maintain positive and cooperative working relationships with a focus on quality services to internal and external customers; use initiative and sound, independent judgment within established guidelines; prioritize and coordinate work activities; compose routine correspondence, board material and other documents; make accurate arithmetic calculations; maintain confidentiality of work.
Hours: Shifts range between the hours of 6am and 6:30pm.
Answer phones and greet Geneva Park District patrons in a pleasant and cheerful manner.
Process program registration forms and all other follow up requirements of registration including class input procedures.
Liaison to school district in providing weekly student enrollments.
Process all change and withdrawal forms accurately and update all necessary documentation.
Maintain accurate master schedules, including sign-in/attendance sheets for all sites.
Process and update all waitlists.
Maintain accurate and organized files.
Accurately respond to all customer concerns/questions in a timely manner displaying superior customer service skills.
Assist with necessary typing as assigned by supervisor.
Assist with weekly/monthly newsletters.
Additional clerical work related to organizing files and scanning forms.
Keep front desk, workroom, and hallway/bulletin board areas organized and updated with current information.
Maintain current CPR and First Aid Certifications.
Other duties as assigned.
Inform the Recreation Supervisor and other staff members of all pertinent matters.
Develop and maintain cooperative working relationships among staff members, program participants, and public-at-large.
Establish a pleasant attitude on the telephone and in person.
Complete other duties as assigned by the Recreation Supervisor, Superintendent of Recreation or Executive Director.
Assist all employees of the Park District as needed.
Ability to operate Park District vehicles.
Handling Park District materials up to 50 pounds. Assistance will be provided when necessary.
Resolve differences and problems that arise with patrons and work together with other employees.
Must exhibit good problem-solving ability and good judgment in keeping with the mission of the Park District.
May be exposed to elements when driving to meetings or when assisting workers with outdoor functions. Most activities are performed indoors; these conditions include lighting and temperature.
For consideration: Please submit your resume, cover letter, one example of a writing sample (preferably meeting minutes, staff report, or something narrative), and one example of a graphic design you were responsible for to Debbie Trueblood, Executive Director, at firstname.lastname@example.org . No phone calls, please. Application closes Monday, October 1 at noon Central Time. Location: La Grange, IL Type: This is a full time, non-exempt position. Required Education: Bachelor’s degree preferred or equivalent experience. Main Responsibilities: This position reports to the Executive Director and is 50% marketing and 50% administrative support. This critical support role is responsible for providing administrative assistance to the Executive Director and the Illinois Park and Recreation Association Board of Directors as well as the Illinois Park and Recreation Foundation Board of Directors through preparing board minutes, coordinating logistics for statewide board meetings, facilitating communication, scheduling meetings, managing logistics, etc. Further, this person is also responsible for marketing projects including graphic design, in collaboration with the Outreach Director, which may include drafting/graphic designing and sending marketing materials with creativity and has the sole responsibility for social media marketing under our IPRA, IPRF, and Unplug Illinois brands. Additional duties include: • Collaborating with staff and volunteers on the foundation’s fundraising efforts, • Supporting the volunteers on the scholarship application/review/approval process. • Office management/supply management/distributing mail, • Scheduling meetings, • Proof reading, • And serving as a backup for answering and responding to phone calls, answering questions whenever possible and transferring calls as appropriate. Qualifications: • Bachelor’s degree preferred or equivalent experience. • Minimum three years of administrative experience and/or two years’ experience in marketing. • Experience working for a non-profit organization or association preferred. • Must have experience taking minutes during a meeting not using a recording. • Willingness to work occasionally outside of business hours. • Ability to travel to local meetings and events to take pictures or assist. • Ability to travel for short business trips (including one week each January and five overnight board meetings per year, one additional national conference per year). Skillset needed: • Must write professionally and accurately. • Must be creative for marketing, social media, and graphic design work. • Must maintain professional demeanor. • Must have positive attitude and support our mission. • Must be self-directed and work with limited supervision. • Must be proficient with Word, Outlook, Excel, and Power Point. Compensation and Benefits • Hours for this position are Monday through Friday, 8:00-4:30, working on site at the office in La Grange. While a 40-hour work week will be the norm, occasionally overtime will be expected. • IPRA offers a comprehensive benefits package that includes medical, dental, and vision insurance (after 30 days on the job) for the employee and their family. Currently, IPRA pays for 95% of the employee’s insurance premiums and 90% of the family premiums. • IPRA provides short term disability insurance, long term disability insurance, and life insurance. • In the 401K program, IPRA will match one-for-one up to the first 2.5% of the employee’s salary that the employee contributes to his or her account. Additionally, IPRA currently contribute 5% of the employee’s annual salary to the plan. • IPRA offers 12 vacation days a year (accruing throughout the year), 2 personal days per year, 12 sick days per year (accruing throughout the year), 11 paid holidays, and 2 floating paid holidays per year. • IPRA offers opportunities for professional development. • Once given, the offer of employment will be contingent upon the individual's successful completion of a drug test, criminal background check, reference check, and driver’s license abstract review. • IPRA is an equal opportunity employer. Our association: Established in 1944, the Illinois Park and Recreation Association’s (IPRA) mission is to provide and promote exceptional standards of education, networking, and resources for all professionals in the Illinois park, recreation, and conservation communities. IPRA is a 501(c)3 nonprofit. Our members are the individual professionals in the park and recreation industry in Illinois. IPRA is a small staff of eight people. Our largest event is a professional conference held in Chicago each year which attracts over 4,000 people. IPRA also provides a variety of educational offerings for our members statewide. For more information about IPRA, please call us or visit the IPRA website: www.ILipra.org
TITLE: Guest Service Team Leader (FLSA non-exempt) R 9.17
SUPERVISOR: Guest Service Manager
EDUCATION & EXPERIENCE:
-High School or further education.
-At least 18 years old.
-Previous experience in customer service environment preferred.
-General computer skills. Such as Word, Excel, and RecTrac software.
-Ability to deal with guests and staff diplomatically, handle conflict appropriately and answer questions regarding Park District operations.
-Ability to exercise good judgment.
-Must have good oral and written communication skills; ability to work with minimal supervision to solve problems and produce work on a timely basis.
-Demonstrated initiative, dependability, good judgment, tact, analytical skills, leadership and the capability to work in a positive manner with guests and staff.
SUMMARY: The Guest Service Team Leader is responsible for assisting guests.
HOURS: The work week shall be designated by the Guest Service Manager as necessary to properly perform the duties of the job. Hours will average 22-28 a week, including evenings and weekends.
-Develop comprehensive knowledge of Park District programs to respond to specific questions and to direct guests to the appropriate staff.
-Assist in training part-time and seasonal staff.
-Open/close Guest Service Office.
-Answer telephone and provide accurate information or direct calls appropriately, taking accurate messages when necessary.
-Familiarity with the facility floor plan and emergency/evacuation procedures.
-Familiarity with the day’s activities scheduled in the facility.
-Process program registrations and appropriate paperwork, waivers, payment plans and agreements.
-Operate office machines.
-Maintain a clean and organized work environment.
-Communicate maintenance issues, repairs, and room setups to Building Supervisor.
-Work as scheduled by Guest Service Manager.
-Attend staff meetings.
-Performs the job safely and in compliance with Park District policies, procedures, work and safety rules.
-Support and exhibit the established organizational values of respect, communications, integrity, innovation, recognition, continuous learning, fun, empowerment and people.
MARGINAL FUNCTIONS: -Attend required training and safety programs.
-Attend conferences and workshops to gain knowledge in related areas of responsibility.
-Perform other duties or special projects as assigned.
RATE OF PAY: $11.00 - $13.00 an hour DOE IMRF Pension eligible position