The General Manager is the chief operating officer of the property. The General Manager manages all aspects of the operation and coordinates/administers the property’s policies and procedures as defined by ownership and/or Billy Casper Golf. Major responsibilities include (but are not limited to) implementing and monitoring the budget, hiring, training and supervising all key staff members, monitoring the quality of the property’s products and services, ensuring maximum member and guest satisfaction and securing the property’s assets, including facilities and equipment.
• Develops, maintains and administers a sound business and organizational plan for the property which includes an operating budget and marketing plans • Oversee and manage a food and beverage operation • Hires, develops and supervises all key management employees of the property • Continue to cultivate the ACE culture through training and on the job coaching • Consistently assures that the property is operated in accordance with all applicable local, state and federal laws • Oversees the care and maintenance of the property’s physical assets and facilities • Assists in the creation and coordination of the property’s marketing strategy in conjunction with the designated Billy Casper Golf Regional Director of Marketing and Regional Manager • Works with the appropriate department managers to create and conduct player development programs to attract golfers to the facility • Ensures the highest standards for food, beverage, sports, recreation activities and other property services • Analyzes financial statements (income and expenses) relative to budgeted goals and takes corrective measures as necessary • Works with department heads (Food & Beverage and Golf Professional) to schedule, supervise and direct the work of all property employees • Participates in outside activities that are judged appropriate by the Regional Manager to enhance the presence of the property in the local community • Actively work to grow event and outing revenue at the facility through outside sales and retention
Requirements • Demonstrated ability to run a professional, efficient, high quality, service-oriented operation • Must possess excellent written and verbal communication skills • Must be highly organized, efficient and detail oriented • Must have excellent interpersonal skills • Must be proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint • Must have supervisory, coaching and staff development experience • Must have a strong business aptitude and passion for the Club business • Must have 3-5 years related experience in golf operations/club management • PGA member preferred, but not required