Job Title: Assistant General Manager
Reports to: General Manager
FLSA Status: Exempt
Summary: Oversees the quality and success of Goldfish Swim School. This encompasses all daily operations including staffing, pool operations, cash management, customer service, retail and vending department, birthday party operations and workplace employee activities.
Duties and Responsibilities include the following: 1. Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures. 2. Helps the General Manager and department managers fulfill the daily tasks. 3. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction. 4. Trains and oversees aquatics department to provide superior swim instruction to the students of GSS. Interacts with the Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training. 5. Provides sales and marketing training to all qualified sales staff. 6. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. 7. Trains and oversees birthday party staff to ensure that the GSS standard operating procedures are being maintained. 8. Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, and reporting and administrative functions. 9. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment. 10. Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction. 11. Directs and oversee the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and trains all current staff on the GSS EAP. 12. Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
Education/Experience: Bachelors degree is preferred. Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required. Two or more years as a swimming instructor preferred.
Certificates and Licenses: CPR/First Aid and Lifeguard certification required. Shallow water attendant highly recommended. Work Environment: While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate