ESSENTIAL FUNCTIONS include the following. Other duties may be assigned
Golf Operations Management • Oversee the reservation/POS system, starting, monitoring, and pace of play • Track and verify all players and guests, green fees, golf cars, club care, all other charges necessary, and facilitate accurate accounting and recordkeeping • Oversee golf car fleet while ensuring proper maintenance and recordkeeping with Nadler • Develop and manage an innovative tournament program, group outings, and leagues that service all customer segments. • Oversee the operations of a well-managed practice facility • Play golf with a variety of members and/or guests as time permits • Administer the Rules of Golf and educate staff. • Develop, maintain, update, and utilize customer database • Oversee and develop a successful youth Outreach program. Including hiring coaches and staff to teach programs. • Use all the latest technologies and teachings to inspire and keep our youth in the park district programs.
Retail Management • Oversee retail merchandise concession in step with the mission of the golf operation and facility • Maintain a profitable golf merchandising operation • Supervise physical inventories, present a diverse and desirable array of golf equipment, apparel, accessories • Assist in the development of necessary systems utilizing POS to safeguard inventories and cash • Establish accurate recordkeeping policies and procedures • Supervise and train all golf shop staff to maximize sales opportunities • Maintain and attractive and orderly appearance in and around the golf shop • Conduct accurate and timely inventory counts
Golf Administration • Recruit, hire, train, motivate, and supervises the Assistant Professional, Ranger and Starter, Golf Shop Service Staff and all Professional Teaching Staff and maintains accurate payroll records • Must have knowledge of industry standards for golf instruction and have the ability to teach all ages and skill levels • Ensure evaluations and annual reviews are completed and recorded for all applicable staff • Attend staff meetings and cornerstone as scheduled by management and schedule staff meetings with golf operations personnel. Once a month hold staff meeting with pro-shop staff • Update and maintain golf shop policies and procedures and job descriptions and ensure they are adhered to and posted in the proper areas • Maintain safety standards and safety equipment within OSHA requirements • Assist in the publications of newsletters, informational, and promotional materials, blogs • Work closely with and provide guidance and consultation with all golf committees and leagues • Attend applicable committee meetings and board, management, and staff meetings when requested • Adhere to, enforce, and implement policies and procedures of the facility • Setup regular written communication with supervisor to include facility, programming, staff and customer updates
Business and Financial • Responsible for the financial and operational performance of the golf shop operations, golf services, and lesson operations. • Ensure all financial goals and objectives are being achieved • Assist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basis • Ensure systems controls are in place to safeguard assets, revenues, and resources • In keeping with facility goals, utilize yield management techniques to maximize course usage.
Other Facility/Departmental Responsibilities • Work closely with all department heads to achieve the goals and objectives of the facility • Maintain a close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament set up • Coordinate plans with the Food and Beverage Manager for food and beverage needs for all golf functions Compliance • Maintains a working knowledge of department safety procedures. Attend safety training programs and educational in-service trainings as required.
EDUCATION/EXPERIENCE Bachelor’s Degree in either Business, Recreation, or Public Administration preferred or equivalent 3 to 5 years in Golf Course Management. LPGA or PGA certified a plus.
CRITICAL KNOWLEDGE, SKILLS AND ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: • Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations • Fundamental supervisory practices and principles • Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees • Strong organizational, planning and prioritization skills • Self-motivated with desire to promote and market • Experienced in written and oral business communications • Remain up-to-date on customer relationship management tactics and strategies • Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database • Maintain and promote a positive professional image within the community • Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends • Maintain a credible golf game and remain current on teaching innovations • Possess excellent communication skills in both written and verbal forms and ability to present to large groups. • Ability to provide customers with professional skilled care, compassion, and efficient service. • Must have a valid driver’s license and be willing to travel frequently
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Medium work: • Exerting up to 50 pounds of force occasionally • Exerting up to 20 pounds of force frequently • Exerting up to 10 pounds of force constantly to move objects
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Ability to stand on feet for long periods of time. Sedentary work frequently. Exposed to all types of weather.