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$22.75
Schedule:
Tuesday-Friday 1:00pm - 9:00pm, Saturday 11:00am-7:00pm
Tuesday-Friday 1:00pm - 9:00pm, Saturday 11:00am-7:00pm
Start Date:
Immediate
Immediate
Job Type:
Full time
Full time
Benefits:
Health Insurance, Dental, Insurance, Vision, IMRF, Sick time, Personal time, Vacation time
Health Insurance, Dental, Insurance, Vision, IMRF, Sick time, Personal time, Vacation time
Free Fitness Center membership, free Centennial Beach membership, discount on golf rounds at Springbrook & Naperbrook Golf Course. Free or reduced rate on programs. Referral bonus.
Overview:
Under the direct supervision of the Customer Service Manager, the Customer Service Specialist provides and models excellent customer service standards as well as performs a variety of technical, clerical, administrative, and customer service functions relating to program registration, membership sales, facility rentals, program communication, and facility service-desk duties.
Essential Duties and Responsibilities:
- Serve as point of contact in absence of the Customer Service Manager.
- Provide feedback regarding the performance of Customer Service Associate I and Customer Service Associate II staff to the manager.
- Identify, coordinate and provide ongoing staff training and development opportunities with the Customer Service Manager for Customer Service Associate I and Customer Service Associate II staff.
- When at the customer service desk at all locations, cultivate and maintain a culture that emphasizes customer service excellence.
- Assist customers on the phone, in person, and in written form with all processes and questions providing an exceptional customer service experience and promoting Park District services and facilities.
- Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
- Respond to internal customer inquiries and requests for information. Maintain open communication with all District staff members.
- Successfully balance receipts, reconcile transactions and prepare daily bank deposits.
- Inform participants of waitlist availability, class cancellations or changes via phone and email.
- Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
- Coordinate and administer the rental program, open gym program and memberships.
- Assist with administering the fee assistance program, monitoring email, Community Event Sign scheduling, inclusion aide requests,
customer surveys and special events. - Ensure confidential use of customer information, including credit card transactions and household account information.
- Develop and demonstrate expertise with all software packages, processes and procedures necessary for daily department operations. Successfully operate multiple computer software packages simultaneously in order to assist customers.
- Comply with District financial policies. Monitor and report office supply needs with the Customer Service Manager.
- Establish and maintain a positive working relationship with residents, customers, vendors, community partners and co-workers.
- Act as a resource agent for community by taking initiative to seek and share information.
- Follow and model compliance with all District, State, Federal and departmental safety and risk management, personnel, administrative policies and procedures, ordinances and regulations.
- Maintain a proactive approach to safety and risk management. Report all accidents, incidents and unsafe conditions in a timely manner.
Other Duties and Responsibilities:
- Assist with scheduling staff to ensure an adequate level of departmental coverage.
- Assist with screening, interviewing and selecting staff as well as developing the orientation process, training materials and evaluation criteria.
- Assist in developing, communicating, and maintaining customer service standards.
- Assist in the development and implementation of department processes and procedures. Identify opportunities to improve operational efficiencies and formulate recommendations to improve services and department effectiveness.
- Assist with the supervision of the Fort Hill Activity Center operations while scheduled at the facility.
- Respond to all customer comments and inquiries in a timely fashion.
- Respond appropriately to safety and emergency situations.
- Formulate and recommend policies and programs that guide the district in maintaining and improving its image, competitive position, service levels and profitability.
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking skills.
- Extensive customer service and public relations skills.
- Knowledge of training development and delivery methods.
- Ability to professionally attend to the needs of customers. Address complaints and problem solve as needed.
- Capacity to make decisions objectively based on customer service and fiscal constraint.
- Handle confidential situations in a professional manner.
- Ability to work with a diverse population and large spectrum of demographics.
- Ability to organize, gather and retain a large volume of information for use in assisting internal and external customers.
- Acquire excellent knowledge of all internal departments.
- Attention to detail and accuracy.
- Display initiative and independent thinking skills.
- Strong computer skills - data entry, Microsoft Office (Word and Excel), registration software and Internet.
- Ability to multi-task and be an effective team member in a fast-paced environment.
Education and Experience:
- High school diploma. Some advanced education preferred. Minimum two (2) years customer service experience in recreation, hospitality, or related field.
- Experience with operating point of sale transactions.
- Previous experience with recreation registration software preferred.
- Valid Driver’s license and the ability to arrive to work at any customer service desk in multiple facilities on time and to change facilities throughout the day on occasion.
- Must attend all required park district trainings and understand the concepts presented as they apply to the responsibilities of the position.
Special Considerations:
- Subject to a flexible schedule including evenings and weekends.
- Subject to work at and travel to any of the park district customer service locations.
- Subject to inside environmental conditions.
- Sustained posture in a seated or standing position for prolonged periods of time.
- Continuous exposure to computer screens.
- Frequent operation of various office equipment.
- Occasionally lift, carry and move light weight objects (up to 20 lbs.).
- Face to face interactions with internal and external customers and co-workers are essential for this position. It is expected that this position report to their workspace/office as scheduled. Exceptions may be made on a case by case basis for this position to work remotely for a short period of time on a temporary basis.
Naperville Park District
Contact
Closing Date
Open Until Filled$45-$50K DOQ
The Lindenhurst Park District is excited to announce an opening for the position of Athletic Program Manager! Do you have a passion for Athletics, Fitness, League Management, and serving the community? If you're motivated and results-oriented, we want to hear from you!
About the Role:
In this role, you will be responsible for the supervision, management, growth, and evaluation of athletic instructional classes, in-house leagues, fitness programs, assigned special events, and operational oversight of the gymnasium and track at the Lippert Community Center. You will be a key member of our team, playing a vital role in meeting the mission of the Lindenhurst Park District to enrich the quality of life for the people of our community.
Key Responsibilities:
· Supervise and manage in-house leagues including fall and spring soccer, t-ball, basketball, and adult pickleball.
· Manage athletic programs instructed by contractual groups.
· Manage athletic and fitness program instructors.
· Recruit, manage, and train volunteer coaches.
· Plan, organize, and execute programs, special events, and classes.
Key Qualifications:
· Bachelor’s degree from a recognized/accredited college or university in recreation or related field.
· At least 6 months related experience.
· Preference given to those with at least one year of experience in athletic programing and/or league management.
· Illinois Class D Driver’s License
· Certified Parks and Recreation Professional preferred.
· CPR/AED certification within 6 months of hire; provided by the park district.
Benefits:
The Lindenhurst Park District offers a competitive and comprehensive benefits package including 100% employer paid health, dental, vision, and life insurance for full time employees. Additionally, the district offers paid holidays, personal days, vacation, and sick time.
How to Apply:
Please submit your resume and cover letter to kkotloski@lindenhurstparks.org; interviews for qualified candidates will begin right away. No phone calls please.
Don't miss this opportunity to join a growing and dynamic district where you will make a difference every day! We look forward to hearing from you!
Lindenhurst Park District
Contact
Kate Kotloski kkotloski@lindenhurstparks.orgClosing Date
Open Until Filled$46000 - $55000
This is a newly created position. Under the direction and supervision of the Director of Recreation, the Cultural Arts Supervisor is responsible for oversight of the existing cultural arts programs which include all performing arts programming, youth and adult dance, theater, cultural youth programs and camps. Additionally, this position is responsible for the development of new cultural arts programming. Direct reports include dance coordinator, dance, and theater instructors along with providing leadership for contractual groups that we can partner with to increase our community offerings. This is a Recreation Department full-time position with a normal workweek of a minimum of 40 hours per week.
QUALIFICATIONS
- Experience: A minimum of one to three years of supervisory experience in dance and/or cultural arts is required.
- Education: Bachelor’s Degree in Recreation, Education, or related field is required.
- Skills/Competencies: Must demonstrate a thorough knowledge of the recreation industry. This person must possess creativity and the ability to initiate new concepts and programs. Possesses the knowledge and ability to organize, plan, and supervise a wide variety of programs, events, staff, volunteers, and facilities. Must be able to interpret customer needs and interests, as well as possess the ability to grasp ideas and concepts, and analyze and implement them. Must have the ability to prepare program budgets, manuals, and program guidelines for these areas. Must be able to work with various computer software applications and mobile devices. This position must possess a thorough knowledge of the recreation programs and facilities they will be responsible for including cultural arts, performing arts, volunteers, facility management, and other related operations. Knowledge of state, local and national standards in these areas is also important.
- Certifications: Must have a valid Driver’s License. First-Aid, CPR, AED certification or the ability to obtain this certification within 60 days of hire is required. Training provided by the Park District. CPRP certification preferred.
ESSENTIAL FUNCTIONS OF THE JOB
- Expand the Park District’s Cultural Arts programming areas ensuring they are innovative, engaging, rewarding and fun for all participants; and that the current needs of the community is met.
- Plans, organizes, implements, and evaluates the Cultural and Performing Arts programming areas, including but not limited to visual arts, youth, and adult dance, Above the Barre dance team, music, theater, seasonal programming.
- Recruit, hire, train, evaluate, and provide schedules for all necessary staff and volunteers.
- Assist and lead Cultural Art special events and specialty programs.
- Prepare seasonal program, facility, and event information to be published by our Marketing Department.
- Prepare a budget and goals for your area annually and work to achieve these objectives.
- Works with WSRA (Warren Special Recreation Association) to coordinate Inclusion services for children with special needs.
- Continually evaluate programs and facilities through direct observation, program evaluations and other methods of evaluation within the assigned area.
- Work cooperatively with other departments to ensure smooth program and facility operations.
- Submit work orders for needed repairs, program/event setups, and other maintenance.
- Prepare and deliver staff evaluations annually and provide oversight to your direct reports for evaluations they give to their staff.
- Provide oversight into the development and implementation of necessary manuals.
- Complete necessary records, statistics, and reports as assigned and follow departmental guidelines for receiving customer feedback.
- Respond to customers and staff within one business day. When this is not possible, please indicate receipt of message and when they can expect a full response.
- Assure that the implementation of programs and services are safe and do not discriminate against age, race, gender, sexual orientation, religion, or disability.
- Attend and execute assigned components of the Gurnee Days Community Event. This event is scheduled annually the second full weekend in August.
- Assist with award and accreditation submissions at federal, state, and local levels.
- All other duties as assigned.
ADDITIONAL DUTIES AND RESPONSIBILITIES
- Serve on internal committees as assigned.
- Serve on external committees as assigned.
- Assist the Director of Recreation with administrative duties, as needed.
- Assist the Executive Director in the absence of the Director of Recreation, as assigned.
HOURS AND COMPENSATION
- This is a Recreation Department full-time, exempt position with a normal workweek of a minimum of 40 hours per week.
- $46,000 - $55,000, annually. Starting salary will be commensurate with the qualifications and experience of candidate.
- Employee benefits: Health Benefits which include medical (PPO and HMO Options) with prescription drug plan, dental, and vision insurances with no waiting period. The District also offers an annual $3,000 incentive for waiving health insurance. Flexible spending account is available. Basic Life Insurance paid by the District. Voluntary Life Insurance and AFLAC supplemental insurances are also available (employee paid).Time-off includes 13 paid holidays, immediate sick, vacation and personal time (some restrictions apply), program, pool pass, and concession discounts (some restrictions apply), FitNation fitness membership, IMRF pension, 403B deferred compensation plan (Mission Square), etc.
Gurnee Park District
Contact
Mike Wick 847-599-3756 mwick@gurneeparkdistrict.comClosing Date
Open Until FilledDOQ
GENERAL STATEMENT OF DUTIES:
Responsible for development and supervision of recreational programs, athletic programs and supervising Community Recreation Center. Coordinates activities of paid and volunteer recreational personnel. Trains personnel and evaluates performance. Interprets recreation service to public and participates in community meetings and organizational planning.
Supervises clerical, technical staff, facility custodian, security, and recreation department.
DUTIES AND RESPONSIBILITIES:
1. Plans and implements athletic programs consistent with needs and desires of Foss Park District.
2. Responsible for day to day operation of Community Recreation Center. Coordinates routine maintenance of all systems i.e. heating, alarm, fire safety and drills and oversees general maintenance of the building. Regular safety inspection of facility and vehicles.
3. Prepares annual budget for the Recreation Department and makes recommendations for the purchase of supplies equipment and manpower requirements. Administers the budget as adopted by the Park Board. Monitors expenditures to maintain budget guidelines. Prepares P.O. and check request in accordance with established accounting procedures.
4. Attends monthly board meetings and scheduled staff meetings.
5. Assists in proper inventory of all supplies and materials. Assist Director in risk management to insure work performed and services provided are implemented in a safe manner.
6. Establishes and nurtures a positive public image. Attends regularly community meetings that have importance to the effective functioning of assigned program areas. Works closely with school officials of facilities that are used for programs and activities within area of responsibility.
7. Works cooperatively with the parks department in scheduling maintenance work.
8. Attends training seminars, and workshops as assigned.
9. Keeps current with needs of community and trends in recreation and athletics.
10. Perform other related duties as required or assigned.
HOURS:
Superintendent of Recreation shall be on duty as required of the position or scheduled by the Executive Director.
QUALIFICATIONS:
Documents that establish both identity and employment eligibility are required.
Education:
· Bachelor of Science in Recreation and Park Administration or related field preferred.
Experience:
At least two (2) years’ experience in recreation and athletic programming management.
Knowledge and Abilities:
· General knowledge of recreation, parks and leisure field.
· Working knowledge of facility management.
· Considerable knowledge and ability to plan and organize and supervise recreation programs.
· Ability to communicate effectively both orally and in writing.
Licenses:
· Valid Illinois Driver’s License
Physical Requirement:
Physical condition adequate to conduct on-site inspections and field visitations.
website: fosspark-district.org
Interested parties my submit a cover letter and resume to bskof@fosspark-district.org
website: fosspark-district.org
Interested parties my submit a cover letter and resume to bskof@fosspark-district.org
Foss Park District
Contact
Bradley Skof 847-689-7480 bskof@fosspark-district.orgClosing Date
Open Until Filled$95,000 +/- DOQ
IT Manager Full Time
Are you an IT professional seeking a full-time work schedule and a variety of responsibilities? Our IT Manager role is an integral position within the Finance Department at the Deerfield Park District. It will allow you the opportunity to showcase and implement your technical knowledge and work within a fun, mission-based organization. The role requires an energetic, collaborative individual who works independently and enjoys making a positive impact on all District departments. Applicants looking to work in a unique environment where you can make a daily difference in the District should apply!
Who are we?
The Deerfield Park District was formed in 1951 with a mission to provide outstanding parks, services, facilities, and recreation programs that enrich lives, promote healthy living, and provide memorable experiences. The District serves over 18,000 residents and has over 25 parks and facilities with 250 year-round staff and over 500 seasonally. Additionally, the District is an IAPD/IPRA Illinois Distinguished Accredited Agency and a two-time National Gold Medal Finalist in the last two years. The District maintains a Aaa credit rating, has a flexible workweek and commuter program, and is conveniently located in downtown Deerfield with easy access to major highways and Metra.
What is the opportunity?
The Deerfield Park District was formed in 1951 with a mission to provide outstanding parks, services, facilities, and recreation programs that enrich lives, promote healthy living, and provide memorable experiences. The District serves over 18,000 residents and has over 25 parks and facilities with 250 year-round staff and over 500 seasonally. Additionally, the District is an IAPD/IPRA Illinois Distinguished Accredited Agency and a two-time National Gold Medal Finalist in the last two years. The District maintains a Aaa credit rating, has a flexible workweek and commuter program, and is conveniently located in downtown Deerfield with easy access to major highways and Metra.
What is the opportunity?
The IT Manager is responsible for the planning and operation of District-wide network, hardware, software, cyber security and communication systems.
What qualifications are needed?
A bachelor’s degree in computer science or information technology, or equivalent experience
Minimum of five years of related experience
Knowledge of current and legacy systems used by the District, including Vermont Systems RecTrac, Tyler Incode, experience with cloud computing migrations and full Microsoft 365 suite. Experience with Fortinet & Meraki network infrastructure, a plus.
Key responsibilities include:
- Installs and maintains all software and operating systems, including licensing requirements and regular updates.
- Designs & maintains secure local and wide area network including all switches, routers, file servers, cabling. Monitors and coordinates access to District operated networks.
- Designs & monitors data security methods including user access and identity management, data backups, disaster recovery and appropriate use policies.
- Manages the District’s internet service providers (SD-WAN), voice services, and 5G wireless providers, including contract terms.
- Coordinates service and maintenance of all hardware components including contracts for third party services, and logging and resolving incidents.
- Coordinates system processing schedules with registration, recreation, facility and marketing staff to provide a high level of customer service.
- Designs and manages video surveillance and security systems, and coordinates installation of security systems via third party contractors.
- Supports the Finance/Accounting Department as needed.
- Conducts training of staff.
Scheduling, pay and benefits
The IT Manger is a full-time exempt position.
Targeted hiring range is $90,000 - $100,000 based on qualifications & experience.
This position is eligible for a comprehensive benefits package including health insurance, dental insurance, vision insurance, life insurance, health insurance opt-out incentive, IMRF pension, paid time off, wellness incentive program, and discounts on District programs.
Position is open until filled. Please apply early as recruiting and interviewing will begin immediately.
A full job description will be provided during the interview process.
