Responsible for overseeing front desk operations and the overall customer service experience within the Glenview Community Ice Center. Provides information to customers on programs and amenities including but not limited to programs, special events, public skate, party packages, ice rentals, fees and policies / procedures. Conducts research and makes recommendations to help launch and improve existing programming, customer service initiatives, and process efficiencies. Oversees and processes transactions while maintaining integrity of the data base information.  Direct supervisory responsibility for several part time customer service representatives. 

 

Bachelor’s Degree required, preferably in the area of parks & recreation, education, business, or related field. At least 3 years of related experience.  Supervisory experience required.  Critical thinking, analytic ability, excellent communication and organizational skills, strong technical ability (MS Outlook and MS Office) all required. Professional certification(s) and/or active membership in a professional association desirable.  Valid Illinois driver’s license required.

DeKalb Park District
Position Description

DEPARTMENT: Recreation
TITLE: Recreation Supervisor 1
CLASSIFICATION: Full-Time, Exempt

SUMMARY OF POSITION: Responsible for the planning, implementation and evaluation of a variety of recreation programs and events including aquatics, rentals of District facilities and venues, adult and teen variety programs, fitness and wellness, day trips, 4th of July entertainment and programming, specialty camps, and other community events Hires, trains, schedules, supervises and evaluates program staff, prepares and monitors program budgets and assists with marketing and promoting programs to the community. Oversees the daily operations and maintenance of Haish Gymnasium and Hopkins Pool, including staffing, facility scheduling and risk management.

SUPERVISION RECEIVED: Reports to the Superintendent of Recreation

SUPERVISION EXERCISED: Directly supervises Aquatics Supervisor, facility staff including building supervisors, maintenance staff and office/front desk staff along with a variety of part-time and seasonal recreation program staff and instructors.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties and responsibilities listed below are illustrative only and are not meant to be a full and exhaustive listing of all of the duties and responsibilities of this position.

1.Develops, plans and conducts instructional, recreational, and educational programs andevents that are relevant to the community. Areas of responsibility include but are notlimited to aquatics, rentals of District facilities and venues, adult and teen varietyprograms, fitness and wellness, day trips, 4th of July entertainment and programming,specialty camps, and other community events.
2.Continually researches and identifies national and local trends in recreation and educational programming and develops similar programs and opportunities for District residents and participants.
3.Evaluates programs, events, and facilities under assigned area of responsibility. Makes recommendations to improve, modify, continue, or eliminate the program offerings to the public.
4.Actively seeks feedback from the public to ensure the current roster of recreational, educational and aquatic programming, events and services are meeting the needs of the community and the long and short-term goals of the District.
5.Actively assists in the marketing and promoting of programs and facilities within assigned area of responsibility including the development of program material for the seasonal brochure.
6.Assists with coordinating and instructing CPR and First Aid training for the District,including oversight of lifeguard training and certifications.
7.Oversees the daily operations of Haish Gymnasium and Hopkins Pool including staffing,scheduling, coordination of outside users, rentals and District programs.
8.Schedules and monitors daily maintenance of Haish Gymnasium and Hopkins Pool.Plans and implements seasonal maintenance tasks.
9.Oversees program registration functions and maintains program records for assignedarea of responsibility. Displays proficiency at using the District’s registration software.Accounts for all funds received and daily deposits.
10.Responsible for the development and implementation of the budget under assigned area of responsibility. Monitors revenues and expenditures and prepares reports as requested. Authorizes departmental purchases within policy limitations. Makes recommendations for capital improvements.
11.Hires, trains, supervises and evaluates staff to provide quality recreational, educational and aquatic programming in a safe environment for both participants and staff.
12.Promotes a positive image for the District by providing excellent customer service and responding to inquiries and complaints in a timely and professional manner.
13.Incorporates risk management practices in the implementation of programs and facility operations. Completes reports, documentation, and District wide assessments. Complies with overall District risk management goals and objectives.
14.Works closely and cooperatively with other department heads and staff in a team environment.
13.Attends all meetings as requested and maintains open communication with the Superintendent of Recreation.
15.Other duties as assigned.

PERIPHERAL DUTIES:
1.Periodically substitutes for absent staff, program supervisors, or instructors as necessary.
2.Instructs and certifies District staff in First Aid and CPR, including oversight of lifeguardtraining and certifications.
3.Participates in community groups and committees that relate to area of responsibility.
4.Serves on internal District committees or project teams as assigned.
5.Attends conferences, seminars, and educational sessions and participates in professional associations as they pertain to area of responsibility.

DESIRED MINIMUM QUALIFICATIONS:
1.Education and Experience:
A. Bachelor’s degree in Parks and Recreation or related field.
B. Two (2) - four (4) years of experience in recreation administration with an emphasis on supervision, recreation programming and facility management.

2.Necessary Knowledge, Skills and Abilities:
A. Considerable knowledge of all phases of recreational, educational and aquatic programming.
B. Ability to develop and run innovative programs that meet the needs of the community.
C. Ability to hire, train, lead and direct staff in an effective manner.
D. Ability to communicate effectively both orally and in written format.
E. Facility management skills to include daily operations and maintenance.
F. Basic computer skills and an ability to learn and display proficiency at using the District’s registration software.
G. Ability to interact with customers in a professional manner and resolve complaints and issues in a timely manner.
H. Ability to develop and implement program and facility budgets and to be fiscally accountable for areas of responsibility.

PREFERRED QUALIFICATIONS:
1.Possess a Certified Park and Recreational Professional (CPRP) certification.
2.Possess a Certified Pool Operator (CPO) certification.
3.Possess CPR, First Aid, and AED instructor certification.
4.Bilingual preferred, but not required.

SPECIAL REQUIREMENTS:
1.Possess a valid driver’s license.
2.Must have or obtain certification in First Aid, CPR, and AED.
3.Evenings, weekends and holiday hours will be required at times.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to drive, stand, walk, kneel, crouch, climb stairs, see, hear, and speak. The position requires substantial time on the phone, sitting while using a computer and sitting at a desk. The employee may need to stand for prolonged periods of time and be required to walk, run, jog or perform other physical maneuvers in order to demonstrate a skill or component of a program.
The employee will occasionally lift and/or move up to 50 lbs. by themselves and 75 lbs. with assistance.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties associated with this job the employee may work near people playing a variety of sports, instructors conducting youth/adult activities or specialized program classes, or near a fitness area, gymnasium or field house. The employee may be occasionally exposed to loud noises such as fireworks or noises associated with athletic or special events with crowds. The position is exposed to outdoor weather conditions, including extreme heat and humidity, cold, rain and/or snow.

SELECTION GUIDELINES:
Formal application, rating of education and experience; oral interview and reference and /or background check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

To apply please complete an online employment application on our website: www.foxvalleyparkdistrict.org;

PLEASE INCLUDE RESUME AND COVER LETTER https://foxvalleyparkdistrictilemployees.munisselfservice.com/employmentopportunities/default.aspx

The Fox Valley Park District is a dynamic and growing park district that serves a diverse population of more than 236,000 people. Recognized as an Illinois Distinguished Agency, Fox Valley holds the nation’s highest honor as a National Gold Medal Award winner for excellence in park and recreation management Serving the communities of Aurora, Montgomery and North Aurora, the District maintains 171 parks and 48 miles of inter-connected regional trails amid 2,500 acres of parkland. Connected by the Fox River, our communities are tied together by the District’s commitment to promote vibrant, healthy lifestyles through fun and safe recreation opportunities that are environmentally and fiscally responsible. The Fox Valley Park District…Where Fun Begins

QUALIFICATIONS: Possess a strong interest in Health and Fitness with a bachelor’s degree in Recreation, Kinesiology, Physical Education, or a related field required. Requires at least three years of experience in a supervisory capacity, preferably in a fitness center.  Experience and understanding of customer service, recreation administration, budgeting, personnel procedures, safety and program planning is required. Excellent customer service skills with strong communication skills in both verbal and written format. Proficient in MS Office suite (Word, Excel and Outlook). Recreation Software experience is preferred with RecTrac experience a plus. Possess attention to detail, strong organizational skills, and the ability to multi-task. Personal Training certification from an accredited program is a plus. Must have CPR/First Aid training or receive within 2 months of hire. Must have a valid driver’s license and provide own transportation. Available for flexible work schedule, including evenings 

and weekends.

DUTIES: Under the direction and supervision of the Fox Fitness General Manager, the Fox Fitness Supervisor is responsible for the overall direction, development, coordination, and supervision of all specialty fitness programming and Personal Training efforts for the district. The Fox Fitness Supervisor is also responsible for assisting the General Manager in the oversight of fitness operations and overall brand expectations at the Prisco location to ensure members receive the highest quality of service and facilities. Other responsibilities include, but not limited to: providing customer feedback, budgeting, sales, organizing, obtaining member feedback, publicizing, and safety of all assigned areas, including personal training, programs, special events, and other services to help promote health and fitness to the community. The Fox Fitness Supervisor will also be delivering professional tours and sales presentations to prospective members, account balancing, membership data entry, account inquiries, membership upgrades, downgrades, and foster relationships with members to increase retention. The Fox Fitness Supervisor will be assisting the Fox Fitness General Manager in ensuring preventative maintenance is handled on all equipment at the Prisco location. Other duties include but are not limited to driving Personal Training promotions, staff training, performance management, facility management, and other duties as assigned. 

The Fox Valley Park District is an Equal Opportunity. Minority candidates encouraged to apply.

Athletic Supervisor
Hampshire Township Park District
Full-Time Exempt

Salary Range: $38,000 - $42,000

Job Overview:

Reporting to the Recreation Manager, the Athletics Supervisor is tasked with overseeing, managing, and enhancing all athletic programs, adult sports leagues, recreational youth sports initiatives, open gym sessions, and field scheduling. This full-time position requires flexibility, including on-call duties and variable working hours to accommodate evening and weekend programs.

Key Responsibilities:

- Lead the planning, organization, and execution of all athletic programs. 

- Provide guidance to reporting coordinators and referees to ensure consistent achievement of athletic objectives.

- Manage the financial aspects of athletic programs, including budgeting revenue and expenses.

- Exhibit exceptional customer service skills and maintain composure in challenging situations.

- Proactively troubleshoot and make confidential, well-informed judgments.

- Collaborate with various departments to promote athletic programs and facilities.

- Attend board meetings as needed and foster positive relationships with Athletic Associations, schools, and interest groups.

- Act as a liaison with School District 300 for facility usage, coordinating schedules and adhering to guidelines.

- Establish and cultivate relationships with contractors, vendors, and Athletic Associations.

- Work closely with the recreation team to ensure efficient facility operations and exceptional customer service.

- Supervise direct reports, including hiring, training, scheduling, and performance evaluations.

- Research and recommend equipment and supply purchases, manage accounts payable, and maintain inventory systems.

- Maintain accurate records and reports, and manage other assigned programs and events.

- Coordinate field, gym, and room reservations with Affiliate groups, including tournament scheduling.

- Collaborate with neighboring Park Districts for local league play and third-party athletic programming.

- Plan and execute summer sports camp and contribute to field usage and maintenance discussions.

  Additional Duties:

  - Manage the procurement and inventory of athletic supplies.

  - Support/attend Park District special events.

  - Collaborate with the parks department for optimal field conditions.

  - Prepare regular board and departmental reports.

  - Collect, analyze, and recommend improvements based on participant feedback and trends.

  - Update field conditions on Rainout Line and maintain Teamsideline schedule.

  - Track TimeClock Plus records for referees and coordinators.

  - Exhibit composure and proactive problem-solving in challenging situations.

  - Fulfill other assigned duties as required.

Qualifications:

- Bachelor's degree in Recreation and Parks Administration, Sports Management, Leisure Studies, or a related field, or equivalent experience.

- Minimum of 5 years’ experience in athletics management preferred.

- Demonstrated leadership skills and effective communication with diverse clients.

- Strong passion for developing athletics programs across age groups.

- Proficiency in Word, Excel, PowerPoint, and office programs.

- Fluent verbal and written English skills.

- Valid Driver’s License.

- CPR, AED, and First Aid certification within six (6) months of hire.

- Willingness to obtain BASSET, Food Handler, and Food Management certification within six (6) months of hire.

- Proficient in Rectrac, Teamsideline, TimeClock Plus, Google Suite, and Rainout line.

Benefits:

- Full time positions are eligible for benefits including medical, dental, life and IMRF retirement.

- Hampshire Township Park District is an equal opportunity employer.

The Village of Glendale Heights has a position available for a Recreation Supervisor in the Recreation Division of the Leisure Services Department.

The Recreation Supervisor is primarily responsible for the Village’s growing soccer program, as well as, other contracted athletic programs.

Additionally, this position will be asked to organize and direct a variety of other indoor and outdoor recreational and leisure community programming.  They will also assist the Recreation Division in leading special events of the Village.

 The Recreation Supervisor employs a variety of creative, innovative, and motivational methods to create a market and customer-oriented approach to developing, promoting and evaluating services.

 This position will also exercise independent judgment and discretion not of a routine or clerical nature in evaluating and reporting on the work efforts of employees, and oversees the recruitment and selection process for the division.

 Will be required to work nights and weekends to meet recreational and special event needs of the general public.

Qualifications:

This position requires graduation from a four year accredited college or university with a degree in recreation or closely related field (CPRP preferred), minimum of 3 years recreation experience including community center programming and supervision, or an equivalent combination of education and experience.

Salary Range: $57,096 $74,963, commensurate with qualifications and experience. Very competitive benefits package.This is an AFSCME union, exempt position. 

Apply online at  https://tinyurl.com/2p9xru. Please submit a cover letter, resume and 3 professional references.

The selection process includes a panel interview and may include job skills testing. All job offers are conditional upon the satisfactory outcome of pre-employment drug testing and background check. Employees are required to have permanent residency within a 20-mile radius of the Village unless waived by the Village Administrator.

An Equal Opportunity Employer. The Village of Glendale Heights’ is committed to a nepotism policy of employment and advancement based upon qualifications and merit, without discrimination in favor of or in opposition to the employment of immediate family members.