Responsible for overseeing the front desk team and overall customer service experience within the Glenview Community Ice Center.  Provides information to customers on programs and amenities including but not limited to programs, special events, public skate, party packages, ice rentals, fees and policies / procedures. Conducts research and makes recommendations to help launch and improve existing programming, customer service initiatives, and process efficiencies. Oversees and processes transactions while maintaining integrity of the data base information.  Direct supervisory responsibility for several part-time customer service representatives. 

 

Bachelor’s Degree, preferably in the area of parks & recreation, education, business, or related field preferred. Will consider significant and material experience in lieu of formal education. At least 3 years of related experience. Supervisory experience preferred.  Critical thinking, analytic ability, excellent communication and organizational skills, strong technical ability (MS Outlook and MS Office) all required. Professional certification(s) and/or active membership in a professional association desirable. Valid Illinois driver’s license required.

 

This is a full-time exempt (salary) position working primarily Monday to Friday. The role requires flexibility to work nights and weekends based on staffing needs, special events and programming schedule. The successful candidate will be expected to have varied work times, including evenings and weekends, to ensure an active presence at programs, especially during key events such as the first week and last week of programs or leagues, as well as tournaments, competitions, shows, and community events. Target hiring begins at $61,000 DOQ (commensurate with qualifications and experience).

In exchange for your time and talent, we offer a generous benefit package, including:

 

Visit us at www.GlenviewParks.org – click on “Jobs” at the top of the page.