The Woodridge Park District located in Woodridge, Illinois has an opening for a Full-Time Customer Service Coordinator. As a four time Illinois Distinguished & Accredited Agency Award recipient, the Woodridge Park District serves approximately 35,500 residents with 690 acres of parks and sites offering over 1,000 programs each year. A successful candidate in this role is responsible for the operations of the front desk for the Athletic Recreation Center and the Fred C Hohnke Community Center ensuring residents, guests, and members receive excellent customer service.
A person in this position has duties and responsibilities that include but are not limited to: serving as lead customer service coordinator for resident, guests, and members at the front desk; promoting special events, discounts, or offerings to members and guests; assisting residents with park rentals and program registration; collecting fees; processing Cypress Cove memberships and ARC punch cards; assisting with refunds, transfers, overrides, organizations and rotary assistance; assisting with program retention projects, data review, account verification and community outreach; ensuring required forms are completed and processed properly; actively sell products and services; monitoring accuracy of the POS/registration system at the front desk, making adjustments as necessary. In addition to these tasks, this role will be expected to take on the duties of the Customer Service Supervisor in their absence. A complete job description is available upon request.
Graduation from a standard high school or vocational school.
Minimum of two years of proven successful and progressive experience in customer service.
Ability to work independently, to be self-motivated, and maintain professionalism at all times.
Strong knowledge of computer software programs including Microsoft Office, Recreation software, and the Internet. Experience with ACTIVE Net a plus.
Ability to work effectively with the general public, cooperating agencies, businesses, organizations, civic groups, and park district employees.
*Ability to have a flexible work schedule which may include days, nights, weekends and holidays based on programs, activities and facility needs.
We are seeking a dedicated individual who is a self-starter with an eye for detail that strives for excellence and has an innate ability to interact with the public and staff; understands excellent customer service; possess strong organizational skills; strong written & oral communication skills; skilled in time management; and able to problem solve in unexpected situations.
To apply please click on this link: https://www.governmentjobs.com/careers/woodridge/jobs/3243681/customer-service-coordinator-ft?pagetype=jobOpportunitiesJobs or go to www.woodridgeparks.org and click on job opportunities.
Position Title: Recreation Program Manager
Department: Parks & Recreation
Reports To: Superintendent of Recreation
FLSA Status: Exempt
Purpose of Position: The Recreation Program Manager is responsible for development, organization, coordination and administration of the comprehensive general recreation programs and special events. The Recreation Program Manager is responsible for the supervision of all staff, volunteers and independent contractors required to complete the tasks within the recreational programs and special events offered.
Essential Job Functions:
•Develops, promotes, supervises and evaluates a wide range of recreation programs and special events includes Early Childhood, Day Camp, General Youth, Fine Arts, and Adult general programs and trips.
•Adapts recreation programs to meet the needs of the community while maintaining variety, flexibility, diversity and balance.
•Prepare annual goals and objectives relative to your areas of responsibility.
•Develop and prepare a bi-weekly and monthly recreation report to be sent to the Superintendent of Recreation.
•Seek best pricing for equipment or materials for your areas of programming and prepare purchase order to be approved by the Superintendent of Recreation.
•Hire, train and supervise all program staff and volunteers in your area of responsibility.
•Provide direction, leadership and motivation to staff under your supervision. To include conducting and managing the annual or seasonal performance review process.
•Prepare and monitor scheduling and payroll for your staff.
•Prepare the yearly program budget.
•Recommend capital purchases and projects as it relates to your program areas.
•In accordance with the Recreation Assistant prepare press releases, brochure copy, flyers, ads and uses social media to promote upcoming programs and special events.
•Assist front desk with problem solving and registration.
•Provide outstanding customer service, including responding to customer questions and complaints.
•Creates new and innovated programs and events for Parks and Recreation Department.
•Performs other related duties as assigned.
Safety and Risk Management
•Addresses unsafe employee behaviors by approaching, correcting and coaching.
•Enforces safety disciplinary policies and procedures.
•Provides material-handling equipment or staff assistance when lifting and or moving objects 50 lbs. or greater.
•Promotes the use of material-handling equipment or staff assistance, when possible, to reduce lifting and moving injury exposures.
•Attends safety in-service trainings.
•Completes incident/accident report forms and promptly forwards them to the agency Claims Contact.
•Supervises program activities of paid and volunteer recreation personnel, as well as independent contractors.
•Develops, promotes and supervises a wide range of recreation programs.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
•Safety and Security – Use good safety awareness, judgment and follow policies; reports potentially unsafe conditions; uses equipment, following manufacturer safety instructions; and follow agency ergonomic policies and procedures.
•Attendance/Punctuality – Demonstrate consistent attendance and on-time arrival.
•Dependability – Follow instructions and respond to management direction; take responsibility for own actions; keep commitments; and complete tasks on time or notifies appropriate person.
•Planning/Organizing – Prioritize and plan work activities and use time efficiently.
•Judgment – Exhibit sound and appropriate judgment; support and explain reasoning for decisions; include appropriate people in decision-making process; and make timely decisions.
•Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration; accept responsibility for own actions; and follow through on commitments.
•Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations; and use reason even when dealing with emotional topics.
•Customer Service – Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; and meet commitments.
•Interpersonal Skills – Focus on solving conflict, not blaming; listen to others without interrupting; keep emotions under control; and remain open to others' ideas and tries new things. Must have ability to deal with people and patrons under stressful situations.
•Teamwork – Promote and support work teams; put success of team above own interests; and support everyone's efforts to succeed.
•Oral Communication – Listen and get clarification, and respond well to questions.
•Organizational Support – Follow policies and procedures.
Qualification: Bachelor’s degree in recreation, therapeutic recreation or closely related field from an accredited college or university. A minimum of one year supervisory experience or, any equivalent combination of education, experience and training. CPRP preferred or obtained within one year after hired. Certification in first aid/CPR/AED or have the ability to complete within six (6) months of hiring. Must be well organized, creative, possess a positive attitude, good problem solver, and have the ability to multi-task. Must possess and maintain a valid Illinois driver’s license.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office and recreation registration software, Rec-Trac is preferred.
Physical Demands: The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk and sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
•Exposed to various outside weather conditions including hot temperatures, humidity and cold.
•The noise level in the work environment is usually moderate.
•Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The City of Palos Heights is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities.
Oakland County, MI (pop. 1,251,000) County Seat: Pontiac, MI / Position Office: Waterford, MI. Oakland County is located in southeast Michigan, immediately north of Detroit. With a population of 1.2 million and covering over 900 square miles, Oakland County offers cosmopolitan urban centers, lakefront living, historic town centers, and natural country settings within close proximity of an array of employment opportunities. Providing the diversity of choice vital to attracting and retaining a skilled workforce and high quality of life: 38,000 businesses, 1,100 foreign-owned firms from 39 countries, call Oakland County home. The county blends the State’s most robust economy with an unmatched quality of life. This diversity makes Oakland County unique and competitive. Oakland County’s annual gross domestic product (GDP) is $100 billion, which represents 23% of the state of Michigan’s total GDP.
The County is governed by a 21-member Board of Commissioners, who are elected by district for a two-year term, and an elected County Executive, David Coulter, who serves as the executive officer and oversees the activities of the County. The Parks and Recreation Commission was established by Public Act 261 of 1965 to oversee the County’s Park resources. The Oakland County Parks and Recreation Commission is a 10-member body that include appointments from the Board of Commissioners and statutory appointed individuals. These include: three county commissioners, four citizen members appointed by the Board of Commissioners, the county Executive, the Water Resources Commissioner, and the Road Commission for Oakland County. The Director of Parks and Recreation is appointed by the Parks and Recreation Commission, with the consent of the Board of Commissioners, and serves at the pleasure of the Parks and Recreation Commission.
The Oakland County Parks system includes nearly 80 miles of trails, 14 parks, comprises nearly 7,000 acres including passive/active land an several bodies of water, and hosts more than 2 million visitors annually. Recreation, leisure and learning opportunities are available at two nature centers, three dog parks, five golf courses, two waterparks, two campgrounds and the Oakland County Farmers Market, offering fresh produce year-round from local farmers. The County’s newest park, an innovative off-road vehicle (ORV) park, opened in September 2020. The ORV park is an innovative partnership between the Oakland County Parks and Recreation and the Michigan Department of Natural Resources. During 2019, an estimated 1.9 million people visited the County parks or participated in its recreation programs. The Oakland County Parks and Recreation 5-year Master plan (2018-2022) guides the County’s parks and recreation policies.
The Director of Parks and Recreation functions as the chief executive officer over the parks system and provides strategic and professional policy advice to the Parks and Recreation Commission. The Director oversees a staff of approximately 76 full-time and over 650 seasonal/part-time employees. The 2021 budget for the department is approximately $28 million.
This position will advance the County's parks, trails, active and passive recreation, environmental, healthy living, and other community engagement interests. In addition to managing the activities of the County parks system, the Director serves as a key facilitator to engage external partners, including the local municipalities and other multijurisdictional parks systems, to comprehensively meet the diverse recreational needs of all County residents. An important early responsibility of the position will be to engage all stakeholders to develop a new 5-year Master plan for parks and recreation.
Desirable Experience: ● Possess a Bachelor's Degree from an accredited college or university with a major pertaining to Public Administration, Parks/Recreation Administration, Business Administration, or closely related field. ● Have had at least six (6) years of full-time experience in an administrative capacity with major responsibility for budget planning and presentation, program and policy development and implementation and staffing decisions. ● Possess a valid motor vehicle operator's or chauffeur's license.
Desirable Qualifications: ● Knowledge of and experience in general overall public management, operations, accounting, personnel, and budgets. ● Ability to establish effective working relationships with administrators, employees, and the public. ● Ability and skill in communicating with community groups, organizations, officials, and general public. ● Ability to plan, organize, direct, and evaluate the work performed by staff. ● Ability to present oral and written financial, operational, and other types of reports to stakeholders, interested groups, and individuals. ● Ability to act efficiently during difficult and emergency situations requiring immediate decision-making in accordance with Parks and Recreation Commission objectives.
Preferred Qualifications: ● Ten (10) years of diverse managerial experience, including at least four (4) years’ experience as chief executive or operational officer for an organization similar in complexity as the Oakland County Parks and Recreation department.
Salary range is $123,636 to $165,647 DOQE.
Apply online at www.GovHRjobs.com with resume, cover letter, contact information and three (3) professional references. Oakland County is an Equal Opportunity Employer and values diversity, equity and inclusion and seeks candidates who represent a variety of backgrounds and perspectives. Questions regarding the position may be directed to the attention of Jaymes Vettraino, Vice President, GovHR USA, firstname.lastname@example.org, Tel: 847-380-3240
Candidates will be reviewed upon receipt of application, with preliminary reviews to be completed by October 18, 2021.
The Building Supervisor position has been created to provide a visible, accessible and responsive presence at the centers operated through the Recreation Department. The position requires an incumbent to be continually aware of individuals entering, leaving and participating in the various programs, activities and events taking place in the assigned center; and situations that develop as a result of the programs and/or building operation. The Building Supervisor is responsible to take appropriate action concerning matters involving individual’s safety and well-being, program setup/clean up, and custodial needs of the building. The incumbent works with limited or no direct supervision and reports to the Building Custodian. Ideal candidates must have:
• Ability to work independently and solve problems as they arise. • Ability to effectively communicate and work effectively with the staff and the public. • Certified in CPR/AED and First Aid or able to obtain within 90 days of hire. • A valid IL Class “D” driver’s license.
Normal shift hours are Monday through Friday, 5:00 PM-10:00 PM and weekends 8:00 AM-3:00 PM & 3:00 PM-10:00 PM. Shifts are subject to change due to facility usage. Shifts are divided between the pool of Building Supervisors.
Detailed information can be found at: https://wsprings.com/Jobs.aspx?UniqueId=101&From=All&CommunityJobs=False&JobID=Building-Supervisor-92
The Village of Western Springs is an Equal Opportunity Employer
The Benefits Manager is responsible for managing all functions associated with the administration of the District’s employee compensation and benefits programs. This position ensures the accuracy and timeliness of benefit transactions and ensures compensation and benefit procedures are compliant, efficient, and current. A full job description can be found at http://www.generalasp.com/D225/OnlineApp/default.aspx?all=1