Guest Services Specialist
Join the Mundelein Park & Recreation District in the newly created role of Guest Services Specialist and play a vital role in shaping front desk operations at the Mundelein Community Center. This full-time position is perfect for an energetic, customer-focused individual who excels at multitasking and leadership. Be part of a supportive team and help create exceptions guest experiences!
Established in 1954, Mundelein Park & Recreation District has 34 park sites offering over 735 acres of open space, playgrounds, ballfields, lakes and trails. We offer over 650 seasonal programs, including: dance, youth sports, tennis, karate, golf, gymnastics, adult and youth leagues, swim instruction, art, fitness and wellness, culinary, adult day trips, science classes, and day camps. In addition, we host over 20 annual events, many free to the public.
The Guest Services Specialist is responsible for the coordination of the administrative processes of the front desk, including, but not limited to, internal and external communication, program registration, memberships, park and shelter permits, financial transactions, and general guest service. The Guest Services Specialist will assist the Superintendent of Recreation Facilities and Recreation Facility Manager with all aspects of guest service and ActiveNet operations. Supervision of the Guest Services Attendant and Guest Services Lead.
Qualifications - Education, Experience and Training
Must be 18 years or older. High school degree. Excellent customer service skills. Two years of guest service experience is required, ideally in a recreation facility or community center, along with prior supervisory experience being a plus. Knowledge and familiarity with computer software programs. Emphasis on a positive attitude and team-based atmosphere. Energetic, enthusiastic, and motivated. Excellent problem-solving abilities to address guest and staff issues and facility needs. Excellent verbal and written communication, leadership, and multitasking skills. Bi‐lingual a plus. CPR, First Aid and AED Certification required and if not certified, must become certified. Flexible availability – including mornings, evenings, and weekends – is essential for this role.
Established in 1954, Mundelein Park & Recreation District has 34 park sites offering over 735 acres of open space, playgrounds, ballfields, lakes and trails. We offer over 650 seasonal programs, including: dance, youth sports, tennis, karate, golf, gymnastics, adult and youth leagues, swim instruction, art, fitness and wellness, culinary, adult day trips, science classes, and day camps. In addition, we host over 20 annual events, many free to the public.
The Guest Services Specialist is responsible for the coordination of the administrative processes of the front desk, including, but not limited to, internal and external communication, program registration, memberships, park and shelter permits, financial transactions, and general guest service. The Guest Services Specialist will assist the Superintendent of Recreation Facilities and Recreation Facility Manager with all aspects of guest service and ActiveNet operations. Supervision of the Guest Services Attendant and Guest Services Lead.
Qualifications - Education, Experience and Training
Must be 18 years or older. High school degree. Excellent customer service skills. Two years of guest service experience is required, ideally in a recreation facility or community center, along with prior supervisory experience being a plus. Knowledge and familiarity with computer software programs. Emphasis on a positive attitude and team-based atmosphere. Energetic, enthusiastic, and motivated. Excellent problem-solving abilities to address guest and staff issues and facility needs. Excellent verbal and written communication, leadership, and multitasking skills. Bi‐lingual a plus. CPR, First Aid and AED Certification required and if not certified, must become certified. Flexible availability – including mornings, evenings, and weekends – is essential for this role.
Pay and Benefits
This is a full-time, non-exempt level position. The Hiring Wage Range is $46,397 - $57,997, depending on qualifications. The full wage range is $46,397 - $69,596. Our full-time benefit package includes:
- Low premium Medical, Dental and Vision Insurance
- Paid incentive if medical coverage is not needed
- Flexible Spending Accounts - Health and Dependent Care
- Group Term Life Insurance 1 Year Salary (District paid)
- Voluntary Additional Life Insurance
- Employee Assistance Plan (District paid)
- IMRF Pension (Retirement and Disability)
- 457 Retirement Plans (Nationwide and The Standard)
- Paid Vacation, Personal, Sick and Holiday days
- Employee Wellness Program and Incentives
- Complimentary Fitness Membership and Aquatic Passes for you, and your family
- Complimentary and discounted Recreation Programs and Group Lessons for you, and your family
- One complimentary round of golf per month at Steeple Chase Golf Club
- Tuition Reimbursement Program
- Discounted onsite Child Day Care, Before/AfterSchool Care, Preschool and Summer Day Camp
Don't miss this opportunity, apply today at www.mundeleinparks.org. Applications will be reviewed starting December 13, 2024. Applications will be accepted until December 23, 2024.