Registration Coordinator
Grayslake Community Park District
Registration Coordinator
Job Description:
Summary:
Responsible for greeting and welcoming customers, answering the phone, and transferring calls to co-workers, processing registrations and payments for activities, daily deposit processing, printing class rosters, and answering diverse informational questions, sorts, and mail deliveries. In addition, various office duties, such as copying, filling, typing, data entry and organizing will be performed. May be cross trained in other related front office positions.
Hours
General hours of work are 20-25 per week. Must have the ability to work a flexible schedule based on the operational needs of the Park District. The front desk is open the following hours: Monday – Friday from 8:30am – 5:00pm. A typical schedule would be 1:00pm – 5:00pm (start time is flexible).
Essential Job Functions
- Demonstrates Park District customer service standards
- Answers the telephone, transfer calls and takes accurate messages for staff
- Performs various office duties, including filing, copying, data entry, typing
- Processes and collects payments for registrations, performs program transfers, and assist with refund documents
- Maintains a good rapport with all customers and provides exceptional customer service
- Occasionally opens and/or closes facility when needed
- Maintains a current, accurate knowledge of all Park District programs, special events and facilities
· Assists with bank deposit and daily work balancing
· Communicates with Recreation staff through oral or written communication and maintain good working relationships with coworkers
- Assists other staff with various projects/assignments, as directed.
- Attends work on a regular basis.
- This position involves regular contact and interaction with both internal and external customers.
- Follows Park District and departmental safety, personnel and administrative policies, procedures, and ordinances
Non-Essential Functions:
- Perform related job duties as assigned
- Attend meetings, as assigned
Education/Experience:
- High school diploma or equivalent
- Prior office and/or customer service experience preferred
· Knowledge of keyboard and data entry.
Knowledge Skills and Abilities:
- Recreation software, RecTrac knowledge preferred
· Ability to accurately manage monetary transactions
- Intermediate proficiency in office products i.e.: Word, Excel
- Capacity to work in a year-round position with possible weekend hours
- Ability to manage a variety of tasks/situations at one time and meet schedules and deadlines
- Ability to be patient and courteous
- Ability to communicate both orally and in writing
- Ability to maintain a flexible work schedule to cover vacations for front office
- Ability to apply common sense and exercise good judgement in solving problems
- Ability to speak and write effectively
- Ability to perform basic mathematical functions
· Know how to work well with others, and understand how to be a team player
Necessary Special Requirements:
- First Aid/CPR/AED certification within six months of employment
Physical Requirements:
- Visual and hearing acuity to perform job-related functions
- Ability to lift up to 10 pounds
- Ability to talk, reach, grasp, kneel, stoop and bend
- Ability to spend up to 90% of work time reading and/or sitting at computer terminal
Wages:
$17- $19 per hour pending qualifications
Work Location
Grayslake Recreation Center, 240 Commerce Dr Grayslake IL
Application Deadline:
Open Until Filled
To Apply:
Download an application at www.glpd.com/employment. Please send the completed application and resume to jvanzant@glpd.com.
Questions:
Contact Business Manager Janet VanZant at jvanzant@glpd.com or call (847) 223-7529