The Guest Service Representative is responsible for front line customer service. The Guest Service Representative is a part time IMRF employee working 25 hours per week. Work pace is moderate to busy depending on volume of customers during peak times of day and evening hours.
Hours:11:00 am - 4:00 pm
Essential Functions: Greet all patrons, members, and participants in a friendly and courteous manner as they enter the Prairie View Community Center.Process program registrations, and season passes, and other activities. Answer phones in a timely manner, directing the call to the appropriate person. Answer all patrons’ questions either in person or on the telephone, or direct patron to appropriate person or department for the question to be answered. Assist in refunds, and program cancellations.Process rental contracts, including checking availability, taking deposits, and completing paperwork. Assist other team members with participating in and preparing for Special Events. Copying, distribution of information or materials, and scheduling facilities.Maintains the general tidiness of the registration area.Complete additional tasks as assigned.