General Purpose: Responsible for all aspects of banquet operations at the Mayfair Banquet Facility and the marketing aspects of the Westchester Park District as a whole, performing a variety of professional and administrative tasks while focusing on detail, quality presentation and customer service. In addition to banquet operations, this position is responsible for the development and implementation of marketing strategies for the District.
Supervision: Works under and reports directly to the Mayfair Center Manager. Responsible for hiring, training, monitoring and evaluating banquet staff – including banquet supervisors, porters, birthday party staff and security personnel with the approval of the Mayfair Center Manager.
Compensation: This position is exempt. Starting hiring range is $36,000-$40,000 with an excellent benefits package.
Scheduled Hours: This is a full-time, IMRF-eligible position. Hours will vary to include days with some evenings and weekends.
Skills: • Ability to effectively meet and communicate with the public and provide excellent customer service. Ability to communicate effectively both verbally and in writing and the ability to handle stressful situations. •The ability to work well with a large group of people in a team environment. •Working knowledge of computers and Microsoft Office software. Knowledge of the operation of office equipment. Ability to learn the District’s registration software RecTrac. •Basic knowledge of bookkeeping principles and practices. Ability to perform cashier duties for payments accurately and train others. •Knowledge of marketing, public relations, sales, and customer service is preferred.
Qualifications: Bachelor’s degree from an accredited college or university in hospitality, marketing or business management is an asset but not required. Must possess a current Food Service Sanitation License or receive after 60 days on the job. Must be able to work a flexible schedule including nights, days, weekends and holidays.
Essential Duties and Responsibilities: •Schedule appointments for prospective clients for banquets, finalize contracts, follow through on and receive payments, maintain contact with clients throughout the process, follow up at the conclusion of the rental and provide any additional services necessary. •Performs routine clerical and administrative work in answering phones and e-mail, monitoring all rental requests and returning correspondence in a timely manner. •Provide on-site supervision of rental agreements for large parties/events, maintaining open communication with guests and on-site contact to ensure all expectations are met or exceeded. •Keeps an open line of communication during rentals with on-site staff to help troubleshoot rental issues or answer questions. •Monitors staff to ensure all procedures are followed. Conducts formal annual review of banquet staff performance and provides guidance in performing their jobs better. Provides discipline of personnel when required. Handles employee concerns and promotes a positive work environment and team atmosphere. Conducts staff meetings to build rapport and ensure staff is well informed. •Produces a monthly banquet report. •Controls banquet costs by seeking new ways to decrease expenditures and increase revenue. Maintain inventory of supplies and order/pick up what is needed for banquet operations. •Markets and promotes banquet facility to encourage additional rentals, opportunities, and revenue. •Accepts member/guest complaints/concerns and works with the Mayfair Center Manager to provide a solution in a timely and professional manner to ensure guest satisfaction. •Develops and manages the advertising/marketing/public relations master plan for the District and oversees all marketing initiatives for the District. •Assists in planning, implementation, advertising and participation of special projects and community-wide events. •Prepares a quarterly report of marketing and communications tasks/projects. •Coordinates and administers all aspects of the banquet, marketing and sponsorship budgets. •Educates and advises park district staff on advertising and public relations. •Oversees and coordinates development and distribution of all outgoing publicity for the Recreation Department, including but not limited to newsletters, electronic posts, marquee, and notifications. Implements and manages agency social media outlets. •Develops relationships with local media outlets. Coordinates services of outside marketing specialists as needed. To apply, please email a cover letter and a resume to Rory Joyce, Mayfair Center Manager, at firstname.lastname@example.org. Any questions, please call Rory at (708)562-6410 Ext. 326.