JOB TITLE: Centennial Recreation Complex Operations Supervisor DEPARTMENT: Recreation LOCATION: Centennial CLASSIFICATION: Full-Time, Exempt GRADE: 6 IMRF ELIGIBLE: Yes REPORTS TO: Centennial Recreation Complex General Manager

Under the supervision of the Centennial Recreation Complex General Manager, the Centennial Recreation Complex Operations Supervisor is responsible for facility coordination, recreation programming, rentals and special events throughout the complex. This includes the supervision of part-time customer service representatives, building operations leads, skate rental and skate guard. The administrative oversight, including but not limited to the budgeting and marketing facility rentals and birthday parties, facility scheduling, facility maintenance and special events.

Duties and Responsibilities, include, but not limited to;

1. Recruit, hire, train, supervise, and evaluate part-time Centennial Recreation Complex staff, including, but not limited to, customer service representatives, building operation leads, skate rental attendants, skate guards, special event and birthday party attendants
2. Responsible for securing and maintaining Centennial Recreation Complex rental contracts including, but not limited to, special use contracts and birthday parties
3. Responsible for coordinating ice schedules and room reservations with the Figure Skating Supervisor, Aquatics and Ice Supervisor, Racquet Sports Supervisors, Recreation Programs Division liaison, and Centennial Recreation Complex General Manager
4. Oversee concession operations contract
5. Prepare, implement, and evaluate specific programming areas annual budget in accordance with Park District policies and procedures. Recommend capital improvements to the Centennial Recreation Complex General Manager on an annual basis
6. Monitor monthly budget reports and report any deviation or problems
7. Implement purchasing, inventory of supplies, and reconciliation in accordance with Park District policies and procedures
8. Responsible for collaborating with the Marketing Department on annual marketing plan for operating areas, submit brochure content, and monitor website for accuracy
9. Create, maintain, and train all subordinates on emergency response protocols for Centennial Recreation Complex
10. Oversee and approve time and attendance for personnel
11. Provide excellent internal and external customer service both written and verbal
12. Ensure Park District policies and procedures are being strictly adhered to by public and renters
13. Maintain a high level of knowledge of Park District facilities, their locations and services, including personnel and their responsibilities, employees’ telephone extensions and general Park District operational rules and ordinances.
14. Assist in the operations of the Ice Rink in the absence of the Centennial Recreation Complex General Manager and to perform specific duties as related to the operations and maintenance of the Ice Rink as assigned by the General Manager
15. Additional duties as assigned