For more information and to apply, please visit our website at www.elkgroveparks.org
JOB SUMMARY Responsible for the overall management and operation of the Pavilion Fitness facility and Park District wellness programs. Key responsibilities include: development of fitness/wellness department goals and vision, staff leadership and training, development of fitness/wellness programs and special events, general fitness facility operations, open gym operations, babysitting service operations, member services, management of assigned budgets and financials, oversee equipment purchases and maintenance.
ESSENTIAL JOB FUNCTIONS
Coordinate and develop fitness and wellness programs and services by leading, managing, and supporting two full time and several part-time personnel. Responsible for the overall training, scheduling, coaching, supervision and evaluation of staff.
Manage benchmarking processes to enhance existing profit centers and to add new ones; including hiring, capital purchases for said programs and program goals. Oversee financial management of fitness and wellness operations. Work with the Finance Department to prepare and monitor department budgets. Manage fitness and wellness program registration and employee payroll. Collect membership receipts and track member data. Manage purchasing, invoices, daily cash receipts, petty cash, and vending revenue. Develop and promote open gym programming; including supervision and evaluation of staff, oversee departmental budget and facility booking of all open gym programming. Develop and promote babysitting program; including supervision and evaluation of staff, oversee departmental budget and facility booking of babysitting program. Develop and maintain Fitness General Manager manual to illustrate calendar of duties and procedures. Develop and manage written reports as assigned, including a monthly update which highlights information on programs and services, a quarterly update on the status of departmental goals, monthly membership and marketing summaries, and financial analysis. Develop and promote methods of providing service reliability. Measure customer satisfaction through the use of surveys, focus groups, direct consumer contact, etc. Review, modify and document key processes as needed. Develop and oversee effective methods of communicating information on programs, services, policies, procedures, schedules, etc. to the staff and the general public. Document key policies and processes. Oversee fitness signage, bulletin boards and displays. Retain and recruit fitness members and program participants by working with staff and the Marketing Department to develop and implement strategies and goals. Ensure safety through staff training. Maintain proper certifications for staff. Provide necessary training in the usage of tools, equipment, machinery, etc. Work with Aquatics Manager to effectively and fairly administer Pavilion Aquatics Center services, consistency of hours and financial contributions. Work with Human Resources to effectively and fairly administer employee incidents or concerns. Perform the job safely and in compliance with district policies, procedures, work and safety rules. Be familiar with the safe operation of any equipment necessary in accomplishing required tasks. Enforce staff compliance with same.
OTHER JOB FUNCTIONS
Manage overall satisfaction of our leasing client Midwest Physical Therapy. Oversee the renewal of the lease contract. Develop and maintain cooperative relationships and effective oral and written communications with internal and external customers. Prepare for and conduct staff meetings and trainings as needed. Assist with community wide special events. Responsible for the development future vision and plans, such as a 15 year equipment replacement and purchasing plan.
Work requires handling moderate weight materials or equipment requiring limited effort.
Work requires a considerable variety of fairly steady active physical exertion with some continuous standing or walking.
Manual dexterity required for manipulation of tools.
PHYSICAL AND ENVIRONMENTAL CONSIDERATIONS
Sitting – frequently Walking – frequently Strength – 1- 50lbs. Climbing – occasionally Balancing – occasionally Stooping – occasionally Kneeling – occasionally Crouching – occasionally Crawling – occasionally Reaching – frequently Handling – frequently Feeling – occasionally
Ability to effectively communicate with internal and external customers. Ability to hire, train, supervise, evaluate, and provide leadership to employees. Ability to prepare written reports and information, including program summaries, brochures, sales analysis, and process documentation. Ability to prepare and manage program budgets and employee timesheets. Demonstrate basic computer skills, including the use of Microsoft Word and Outlook programs. Good knowledge of pertinent safety precautions. Ability to maintain positive and effective working relationships with other employees.
EDUCATION AND EXPERIENCE
The above knowledge and skills may be demonstrated by a Bachelor’s Degree in Exercise Science, Kinesiology, Adult Fitness, Physical Education, Recreation, Health/Wellness or any equivalent combination of education, experience and training which provides the required knowledge.
Personal training and/or group exercise certification or knowledge is desirable.
Minimum of four years of supervisory experience in fitness/wellness related field is required.
Current CPR, AED and first aid certifications are required. Training for these certifications are offered by the District.
The Park District of Oak Park is recruiting a Full-Time Program Supervisor of Aquatics & Rink. We offer a competitive starting salary of $47,175 + based on qualifications and experience. The Program Supervisor manages the assigned programs through their life cycle of the Revenue Facility Program Portfolio. The position supervisors part-time program coordinators, instructors and programming staff. Review the job posting and apply online at: https://www.applitrack.com/pdop/OnlineApp/default.aspx?Category=Full-Time+Supervisor
The Park District of Oak Park is an Equal Opportunity Employer!
TITLE: Guest Service Team Leader (FLSA non-exempt) R 9.17
SUPERVISOR: Guest Service Manager
EDUCATION & EXPERIENCE:
-High School or further education.
-At least 18 years old.
-Previous experience in customer service environment preferred.
-General computer skills. Such as Word, Excel, and RecTrac software.
-Ability to deal with guests and staff diplomatically, handle conflict appropriately and answer questions regarding Park District operations.
-Ability to exercise good judgment.
-Must have good oral and written communication skills; ability to work with minimal supervision to solve problems and produce work on a timely basis.
-Demonstrated initiative, dependability, good judgment, tact, analytical skills, leadership and the capability to work in a positive manner with guests and staff.
SUMMARY: The Guest Service Team Leader is responsible for assisting guests.
HOURS: The work week shall be designated by the Guest Service Manager as necessary to properly perform the duties of the job. Hours will average 22-28 a week, including evenings and weekends.
-Develop comprehensive knowledge of Park District programs to respond to specific questions and to direct guests to the appropriate staff.
-Assist in training part-time and seasonal staff.
-Open/close Guest Service Office.
-Answer telephone and provide accurate information or direct calls appropriately, taking accurate messages when necessary.
-Familiarity with the facility floor plan and emergency/evacuation procedures.
-Familiarity with the day’s activities scheduled in the facility.
-Process program registrations and appropriate paperwork, waivers, payment plans and agreements.
-Operate office machines.
-Maintain a clean and organized work environment.
-Communicate maintenance issues, repairs, and room setups to Building Supervisor.
-Work as scheduled by Guest Service Manager.
-Attend staff meetings.
-Performs the job safely and in compliance with Park District policies, procedures, work and safety rules.
-Support and exhibit the established organizational values of respect, communications, integrity, innovation, recognition, continuous learning, fun, empowerment and people.
MARGINAL FUNCTIONS: -Attend required training and safety programs.
-Attend conferences and workshops to gain knowledge in related areas of responsibility.
-Perform other duties or special projects as assigned.
RATE OF PAY: $11.00 - $13.00 an hour DOE IMRF Pension eligible position