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TITLE: Guest Service Representative (FLSA non-exempt)
SUPERVISOR: Guest Service Manager
EDUCATION & EXPERIENCE:
•Prefer High School or further Education
•Previous office or customer service experience helpful but not necessary
•CPR/AED certification preferred.
•General computer skills.
•Ability to deal with guests diplomatically, handle conflict appropriately and answer questions regarding Park District operations.
The Guest Service Representative is responsible for greeting and assisting guests.
•Develop general knowledge of Park District programs to respond to specific questions and to direct guests to the appropriate staff.
•Open/close Guest Service office.
•Answer telephone and provide accurate information or direct calls appropriately, taking accurate messages when necessary.
•Familiarity with the facility floor plan and emergency/evacuation procedures.
•Familiarity with the day’s activities scheduled in the facility.
•Process program registrations and appropriate paperwork and waivers.
•Process/issue photo Identification cards to pass holders, members and employees.
•Operate office machines.
•Maintain a clean and organized work environment.
•Attend staff meetings/trainings.
•Performs the job safely and in compliance with Park District policies, procedures, work and safety rules.
•Maintain necessary files.
•Process incoming/outgoing mail.
•Work as scheduled.
•Supports and exhibits the established organizational values of respect, communication, integrity, innovation, recognition, continuous learning, fun, empowerment and people.
•Attend required training and safety programs.
•Perform other duties or special projects as assigned.
The work week shall be designated by the Guest Service Manager as necessary to provide proper service and support to internal and external guests. The number of hours will be an average of 15-20 per week.
RATE OF PAY:
The Cary Park District currently employs 21 full time staff and over 200 part time staff seasonally. The Cary Park District is seeking a motivated, independent and professional individual to serve the agency in the role of Staff Accountant. This position is full time and works primarily during regular day time hours during the week. The selected individual must be able to work with minimal supervision, produce accurate work on time, and be organized.
As the Staff Accountant for the Cary Park District, you will be an integral part of the agency. This position is responsible for assisting with the daily operations of the Finance & Administration Department. The Park District utilizes MSI for their accounting software. The Staff Accountant must consistently show the ability to produce accurate work, be highly detail-minded in executing the various job responsibilities, working knowledge of GAAP, demonstrate problem solving and analytical ability. This position is responsible for a variety of tasks and duties including but not limited to the following:
• Assist with the month end process including journal entries, account reconciliations and financial reports.
• Complete and file the Park District’s monthly and annual Sales Tax Returns.
• Prepare and file the required quarterly payroll tax reports.
• Back up for the Accounting Clerk; specifically in relation to the bi-weekly process to generate payroll checks and issue accounts payable checks.
• Back up for the HR Coordinator.
• Prepare, issue and file 1099’s along with the corresponding reports.
• Assist with the maintenance of the Park District’s Fixed Asset reporting system.
• Assist with the preparation and provision of supporting documents for the annual audit as requested.
• Assist in the annual budget process as needed.
• Assist with internal control procedures throughout the Park District.
• Assist with the accounting of the Park Foundation in QuickBooks.
• Become proficient in ActiveNet Registration system within a year.
• Assist with accounting for various grants.
• Serve as the District’s liaison with our IT Consultant.
• Assist with the Unclaimed Checks process.
• Lead agency compliance with the Records Retention Act.
• Assist and work cooperatively with the Assistant Director of Finance.
• Assist with various projects.
Initially this individual may work directly with the Assistant Director of Finance and Administration during their training and onboarding to the agency. This individual will work as a member of the Finance & Administration Department and report directly to the Director of Finance and Administration.
Qualifications: A bachelor’s degree in Accounting or related field is preferred. Minimum of two years’ of prior experience in a similar role. Proficiency working with Microsoft Excel and a computerized financial system is required.
To Apply: Interested individuals should apply by submitting a resume with cover letter and three professional references to Meghan Tillson, HR Coordinator, at firstname.lastname@example.org. The cover letter should support the individual’s background and alignment with the core abilities of the position identified in the 2nd paragraph of this job notice.
Job Title: Building Technician Classification: Full Time, Non-Exempt Department: Facilities
SUMMARY: Under the direction and supervision of the Building Engineer, the Building Technician employee shall be responsible for maintaining, repairing, and practicing preventive maintenance of equipment and mechanical systems at the Oak Brook Park District. These systems include indoor and outdoor plumbing, indoor and outdoor lighting and electric, HVAC, and general aquatic systems.
SUPERVISORY: The Building Technician employee directly reports to the Building Engineer.
ESSENTIAL JOB DUTIES: Complete required inspections of the Family Aquatic Center (FAC), Central Park West (CPW), Family Recreation Center (FRC), and Oak Brook Bath & Tennis (OBBT) and document any necessary facility, equipment and custodial repairs, and follow up in correcting any problems. • Inspect, maintain, clean and repair pumps, motors, piping, pools, slides, spas, pool chemistry systems and all associated components as needed. • Inspect, repair, and maintain mechanical, heating, ventilation, and air conditioning systems and related components at FAC, CPW, FRC, and OBBT and recommend in-house or contracted repairs as necessary. • Maintain basic physical condition of FAC, CPW, FRC, and OBBT with a high degree of quality and an attention to detail including tile, equipment, paint, grout, caulk, walls, lighting, etc. • Maintain the proper operation of indoor pools throughout the year. • Open and close the outdoor splash park in a timely manner and maintain proper operation of the splash park throughout the season. • Maintain accurate and complete records of maintenance activities. Inspect and maintain all outdoor lighting, electric and plumbing systems. • Oversee the electrical and mechanical maintenance of the FAC, CPW, FRC and OBBT. Maintain the building’s physical condition. • Operate the FAC and OBBT in accordance with the State of Illinois and DuPage County Health Department Pool/Spa Codes. • Administer and document pool water tests in accordance with applicable codes and adjusts pool equipment as needed to maintain correct water balance. • Assist the Superintendent of Aquatic & Maintenance Operations, Superintendent of Facilities, and Building Engineer in maintaining long term equipment and inventory plans. • Help in the development of preventive maintenance calendar. • Work closely with the Superintendent of Facilities, Superintendent of Aquatic & Maintenance Operations, Aquatic Supervisors and Building Engineer to coordinate aquatic and facility maintenance. • Review all facility renovation and construction plans with the Building Engineer, Superintendent of Facilities, and Superintendent of Aquatic & Maintenance Operations. • Develop a tracking system for all work performed. Oak Brook Park District Job Description Revised 7/28/2020 2 of 3 • Gain knowledge and understanding of Park District policies and procedures and see that they are adhered to at all times. • Assist in maintaining aquatic and maintenance manuals. • Assist management in the ordering and inventory of all pool supplies. • Demonstrate exceptional customer service skills in all communications. • Perform other duties as assigned by the Superintendent of Aquatic & Maintenance Operations or Building Engineer. • Support the District’s safety initiative including adhering to policies and procedures, performing your job in a safe manner, attending required training, seeking additional training as needed, promptly reporting accidents/incidents, and proactively addressing hazards in the workplace. MARGINAL FUNCTIONS: Perform other duties and requirements as assigned. • Observe and follow all Park District safety policies and regulations, and report any hazardous situations. The safety of staff and participants is a continuing responsibility of all employees. • Attend all staff meetings. • Assist other facility areas as needed. PSYCHOLOGICAL REQUIREMENTS: Work independently in day-to-day operations with general direction of the Building Engineer. • Ability to delegate work, where appropriate, in order to accomplish work most effectively. • Demonstrate leadership qualities to perform required work. • Ability to work in a team atmosphere, as necessary, promoting positive and effective working relationships with staff and external customers. • Ability to maintain self-control and composure in difficult situations. • Ability to recognize priorities and meet deadlines. • Ability to accept constructive criticism and/or supervision. • Ability to be flexible and adaptable to new situations. • Possess enthusiasm and drive with a desire to accomplish goals and objectives. • Use good safety awareness and judgment in all aspects of this position. • Ability to follow directions and communicate both verbally and in writing. • Ability to read and understand materials. • Ability to read blueprints, schematic drawings, and other construction documents. • Knowledge of construction methods and the use of construction equipment. • Ability to develop detailed project cost estimates. • Ability to maintain and organize systematic, complete, and accurate records and be skilled in communicating clearly in a written manner. • Possess time management and organizational skills to effectively perform job responsibilities • Possess good problem-solving skills and have the capacity to act rationally and calmly in high stress and/or emergency situations. • Ability to represent the Oak Brook Park District in a professional manner. PHYSICAL REQUIREMENTS: Bending, kneeling, and reaching items off floor and high shelves • Walking and bending for sustained periods of time, as when working on pumps and motors • Lifting and moving material, such as lumber and doors up to 80 pounds • Lifting and moving with loads for long periods of time, as when stocking storerooms • Climbing ladders and reaching to perform work, such as changing light bulbs or painting Revised 7/28/2020 3 of 3 • Repeated hand and arm movements for extended periods of time, as when hammering, sawing, drilling, etc. ENVIRONMENTAL CONSIDERATIONS: Work on wet pool area surfaces and possible exposure to pool chemicals. • General work area is indoors in a smoke-free environment with temperatures in excess of 80 degrees Fahrenheit. • May be required to work outside during various weather conditions including rain and mud, and extremely hot and cold temperatures. • May be exposed to noise distractions from employees or equipment operation in adjacent work areas. HOURS: The Building Technician is a full-time position working a minimum of 40 hours per week. A typical weekly schedule is Tuesday-Friday, 8:00 am – 4:30 pm, including an unpaid 30-minute meal break. Up to 8 hours each week will be scheduled on either Saturday or Sunday, varying in day, time and length as the job requires and will be coordinated in advance with the Building Engineer each week. The Building Technician is on-call during off hours in case of mechanical or chemical related emergencies. EDUCATION, EXPERIENCE AND TRAINING: High school graduate with additional education preferred. • Must have at least 3-years of experience in building maintenance or similar position. Preference will be given to candidates familiar with aquatic facilities. • Must be a Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) or ability to obtain certification within one (1) year from date of hire. • Knowledge of computers with experience in Microsoft Excel and Word as well as service request database. • A valid Illinois State Driver's License is required. • CPR and AED certification is required (training will be provided by the Park District).
The Oak Brook Park District is an Equal Opportunity Employer
In addition to the salary, the Oak Brook Park District offers a comprehensive benefit package including participation in the employer sponsored health and life insurance plans; paid holidays, vacation and sick days; professional development reimbursement; membership in professional organizations; membership in the District’s Fitness, Aquatic and Tennis Centers; recreational program discounts; non-elective participation in the Illinois Municipal Retirement Fund (IMRF); and elective participation in a 457 retirement fund.
Interested applicants should send a cover letter and resume to the attention of Rob Bond, Superintendent of Aquatic and Maintenance Operations, by email: email@example.com or by mail: Oak Brook Park District, 1450 Forest Gate Road, Oak Brook, IL 60523.
This position will advance the District's parks, trails, active and passive recreation, environmental, healthy-living and other community engagement interests. This position will be effectively staffing two areas - Recreation and Experiential Programming - to ensure that Park District visitors and program participants have access to high quality quality educational, recreational and natural related experiences. This expanded position manages all aspects of the operations, plans and executes short and long-term program development, staffing, recordkeeping in all areas related to the care and well-being of the supplies, and equipment to provide public educational, recreational and experiential program offerings.
For over 40 years, the Park Ridge Park District’s Centennial Activity Center has been an inviting place to go for adults 55+, every day of the week! Here, our patrons play bridge or Ping-Pong, learn about opera, computers or genealogy, boost fitness with easy exercise classes and health seminars, indulge their love for painting or other crafts, enjoy casual lunches and holiday themed parties, make friends and take memorable day trips to theaters, restaurants and other cultural and recreational venues.
We are seeking a Registrar who will be responsible for a variety of customer service tasks including greeting and assisting customers, answering phones, channeling callers to appropriate staff members, processing registrations and memberships. Selected individual will assist in overseeing approximately four (4) part-time Office Assistants to ensure that our front-desk operations meet the established standard of customer service. Position is covered under the collective bargaining agreement with the Service Employees International Union (SEIU) Local 73.
Qualifications: This position requires two to three years of customer service experience. Intermediate level written and verbal communication in the English language is required as well as knowledge of Microsoft Word and Excel. Knowledge of, or the capability to learn the RecTrac Registration System.
Education: High school diploma (or equivalent) plus some college credits in education, recreation or other related field of study is preferred.
Availability: We are seeking an applicant to work weekdays, Monday through Friday, 9:00am-5:00pm, 35 hours per week. Occasional early morning, evening or weekend work may be required.